Park Hotel Vitznau

Great hotel, but some restaurants weren’t open.

the best leisure hotel in the world! absolutely fantastic! we have travelled around the world and stayed in many luxury 5 star hotels. nothing to compare to the Park Vitznau Hotel. the location, the amazing building, the rooms, the restaurants, the spa, the pool, the lake! all absolutely the best. and most of all - the staff! so professional, so friendly so helpful! thank you for this amazing vacation. we look forward to next year!

**Lake Lucerne: A Stunning Oasis with a Quirky Twist** I LOVE Lake Lucerne. It’s a place where stunning and serene meet in perfect harmony. If refined luxury is what you're after, this lake and its surroundings will pay off in spades for you. Now, onto the hotel itself: from the outside, it’s an absolute gem—a castle-like structure exuding grandeur and luxury. But step inside, and you're greeted with a sensory assault. It feels like the owner, perhaps a successful business mogul outside the hospitality world, decided to dabble in interior design, resulting in a bizarre blend of a sanitarium and the Mad Hatter’s tea party. "Unnecessarily confusing" would be putting it mildly. The furniture, drapes, elevators, and even the spa are a chaotic mix of designs and patterns that clash at every turn. Each suite is named and styled after an obscure inventor, complete with their portraits staring down at you in the bedroom. I ended up taking mine off the wall and hiding it in the closet. And then there’s the high-tech shower. It seems like a competition to make showering as complicated as possible, with an array of knobs and settings that require a laminated instruction card just to figure out. Every shower feels like a test of patience, leading to perpetual frustration and more than a few choice words. In summary, the hotel’s interior design is a prime example of how the urge to be original can sometimes backfire. More isn’t always more; sometimes, it's just too much. This beautiful building in a stunning location deserves better than one man’s misguided attempt to be different.

Imagine the most beautiful 5 star property with the kindest staff you’ve ever met. Stunning views, beautiful spa amenities and incredible food. Now take that image, and add hoards of unsupervised, feral children. We had the absolute worst experience at this hotel despite reading incredible reviews. I will admit that my expectations were high, but this experience would have been bad at any hotel let alone a 5 star property with the reputation of the Park Hotel Vitznau. Children were running around and screaming everywhere, there was absolutely no escaping them. Jumping into the pool and splashing everyone around them, running through the chairs and screaming as they ran back and forth between the pools and the lake, taking out all of the paddle boards and leaving them to float in the water, taking up all of the cabanas and chairs with their shoes and clothing strewn everywhere, leaving half consumed bottles of water and tea rolling around the floor. Absolute chaos, and this was in the pool/lake section. Below in the spa section where the beautiful saunas and cold plunge pools are located the masses of children were just as wild and poorly behaved. Filling up the foot baths and splashing at each other, spilling nuts and tea all over the counter, running in and out of the sauna rooms, leaving wet towels all over the place (the poor staff was doing their best to keep up). We spoke to the spa director and shared our concerns as did several other guests who had the same experience day after day. We were assured they would enforce their rules about adult supervision and try to minimize the amount of children in the designated quiet areas of the spa (like the saunas and cold plunge pool). This did not happen. There was not even a moment of peace and we were absolutely miserable. We could even hear them at times during our massages. While this was the least of my concern, there was also no shortage of influencer types taking constant photos and videos. Honestly I don’t care about the photos, but they kept videoing and panning out so we were absolutely in their videos. At one point we smiled at waved at the camera to make a point, luckily that girl took the hint and stopped videoing near us. We finally gave up and returned to our room (where the air conditioning was broken) to get ready for dinner. We enjoyed an incredible meal at Focus Atelier, which has 2 Michelin stars, but could still hear the screaming children down in the grill restaurant. Children even ran through the Atelier patio a couple of times, but the restaurant staff was very proactive in minimizing these kinds of interruptions. I had an extensive conversation with the manager on-site the next morning and shared all of this feedback in detail. They offered to take a few francs off of our bill, but the money is irrelevant when you are purchasing an experience like this. It truly is about the experience, and I can confidently say mine was in absolutely no way what I expected based on the

Park Hotel Vitznau is an amazing hotel, and, as a matter of fact, our favorite worldwide. It is truly 5-star plus experience. Exclusive in every way with beautiful spacious suites, great restaurants, a bar with a variety of drinks and cocktails, an amazing spa and all surrounded by striking scenery.