Hotels near Hilltop West Shopping Center in Virginia Beach

Holiday Inn markets itself as an upper tier family hotel. This part of the chain is not family friendly. There were two electrical plugs in room #521. One beside the small round pedestal table and one directly across from it between the bed and the window. The table could not have two kids/teens sitting at it unless they can share very well. There was only one end table in the room so I had to use a chair for an end table to place my book and my water on beside the bed. Or I could walk around the bed to use the end table that was between the two beds and my wife was using. If you hare a family of 4 you will notice that there is only the end table in the center so your kids will not be able to game until they fall asleep, or the video games will be on the floor. There are insufficient plugs and flat surfaces in the main room. The bathroom had the plug in the wall opposite from the door way, above and near the toilet. So if you need to use the port for an electric razor or a curling iron you will get in the way of someone using the bathroom or washing their hands. The towels are by the plug-in. In order to stop light from leaking into the room, we had to uude the pants hanger and clip the shades together. They hotel staff does not stay on top of cleanliness or maintenance. On Saturday I reported that there was a broken car window in the overflow lot. The glass was still there Sunday Morning even though our group filled the parking lot on Saturday. Saturday morning there was litter left all over the 3rd floor balcony. They finally got a trash can up there later in the day. Sunday it appears that the restaurant in the hotel did not do the hotel any favors. They piled their garbage on the pool deck in plain sight by the conference rooms that we were using. There is only one stall in the men's room by ballroom F. One of the 4 toilet paper dispensers was broken and the support railing pulled out a quarter inch from the wall.

The pool area is great, kiddie pool, indoor pool and outdoor pool with a bar (very priced drinks but good food). Overnight someone above vomited down hitting the railing and spraying our patio. It took 3 calls with promises of sending someone up and 7 hrs before anyone came. I eventually called corporate Hilton and then someone came. Found a used a q tip under the bedroom chair and a few barettes and toys in the pull out sofa. No top sheets or bottom sheets for sofa. The location is great, not far from Neptune Park. I’d be uneasy staying again given the cleaning issues. The front desk staff at check out was nice enough to waive resort fees when I told her that it was so long to have the patio cleaned.

This was not what I expected at all. I needed 2 beds for 3 people. I booked a double studio. Please understand that these beds are very small. Full size maybe. AC unit was extremely loud. Had to turn it off to get some sleep but I’m sure the bed also contributed to my sleep issue. When I asked about changing rooms, it’s $50 for a room cleaning fee and $80 to upgrade a Queen bed with a Queen pullout sofa. Also, the building we are in has 1 adult pool. I have a child why would you place me in this building? The building next door has all the amenities, pools, fitness center, recreational activities. You have to walk outside to enter the other building. For the AC unit noise, they say they will send someone to check it out. Idk…

Let me say this is my 3rd vacation here and the WORST. WE drove 9 hours for this trip ! I booked a one bedroom suite and paid a premium for it. Sadly I had more cons than pro's. Here we go.... I KNOW its post-covid and things are different BUT--it does NOT give a hotel ”carte blanche” to give you horrible service. Con's: 1. WE checked in and noticed no chair on oceanfront balcony, I called 4 times in 12 hours and had to wait 24 hours to get one. 2. The furniture in the one bed room suite. We had a couch with chaise, 4 chair dinette--the couch with build in chaise you sank to the floor. It was AWEFUL. It hurt our backs and it was not comfortable at all(it was very old, used and saggy). A couch found on a curb in front of a frat house would be more comfy. I will say the two queen beds were very comfy. 3. The Room--We had to clean our rooms, empty the trash, put our dirty towels in a basket outside our room, request our towels-trash can liners, shampoo. We also had to VACUUM THE ROOM OURSELVES. I requested our room swept after 3 days and after 3 or 4 requests and RUNNING after a maintenance man did I get a vacuum. It was handed to me--(I had called front desk multiple times, never did anyone come)-so I swept my suite myself. 4, Our room was adjacent the ice machine and there was a tall trash can there. Many rooms dumped their trash bags there and once can was filled they put it on the floor. I called front desk AGAIN 3/4 times over 2 days. Finally on the 4 th day it was emptied. 5. Front Desk. Towards the end of my stay, I walked to the front desk and there was an employee roll her eyes when she saw me coming--maybe it was because she was very visibly pregnant ?? There was a nice man there--and he tried, he name was ”Damon”? 6. Laundry Room on 6th Floor. There was TONS AND I MEAN TONS of lint, dryer sheets and trash on the floor. There was a trash can in the laundry but am not sure why floor was filthy with trash. Pros: People this hotel has the best out door pool in Virginia Beach. Its always clean and it has a hot tub, plenty of umbrellas and chairs. The staff outside were very nice, and accommadating. The bar drinks were awesome and priced reasonable. Also the food at the bar was very good. Breakfast was not bad. It had low fat items. Only complaint here my daughter loves peanut butter toast--this Hotel had no peanut butter and no bread to toast. So we bought bread and peanut butter at the local store. Hotel grounds was clean as was garage, and common areas. Maybe the person running the pool should run the hotel? Sadly I won't be back. I may never return to a Marriott property again after this. If I am going to pay what I paid for this vacation, I will rent a VBRO for I got no pampering, no service inside, and it felt like I was a maid for a week.

It was a place to lay our heads for the evening and that is the best I can say, property was poorly maintained, the room was very old and quite dated, my daughter said “ this looks like a house from a scary movie” overall cleanliness was alright. The price was extremely high for what is offered and for being part of the choice hotel family I was extremely disappointed. As I told the front desk agent they can use a major makeover of the property overall to include the parking lot. Best part of the trip was the front desk agent Felicia was was very professional and accommodating if not for that it was a total bust honestly !!!!

I am writing because there has been questionable reviews on this hotel. I went for 4 nights mid July with my daughter. We stayed in a 2 room suite on the 2nd floor. Staff - all very nice and friendly from the front desk to maintenance and housekeeping. Our key needed to be re-magnitized multiple times, no issue. My rental car's battery died and a maintenance worker brought his own car over to help. Parking - yes it is a small lot, what would you expect on ocean? I only had one late night where I had to park around the corner. It is short walk, no issues. Location - perfect! You can walk to so many restaurants and shop too. The beach access was great and if you want to rent a chair, there is a spot without walking far. We had a great trip and would definitely stay again.

I came down for a quick getaway with my significant other and furry child. The hotel was better than expected. The staff was very friendly and helpful. Everything was kept clean and new looking. The free breakfast was decent. Pet friendly. I would stay there again.

The location of the hotel is excellent, parking is convenient, and the sea view is invincible. The living room and bedroom of the suite are separated for easy sea view and rest. You can sit in the living room and watch the sea, or you can go to the balcony to see the wider sea. It is worth mentioning that the balcony windows are very soundproof. Breakfast is also very good. If the air conditioning sound is a little smaller, the wireless network effect is better, it is perfect.

I brought my mom for her 75th birthday. It was our second time staying there (1st time being April 2017 with my two brothers and also my mom). Jumping Shrimp was a major disappointment, as I never did get to try out their shrimp and grits. The coffee bar in our room wasn’t stocked, which my mother quickly reminded me of. Otherwise, we had a great stay

The hotel itself was CLEAN! From the lobby to the breakfast area to the lobby to our room, it was just clean. It was so refreshing to see the hotel so cared for. Our room was spotless, I always take wipes to clean hotel rooms we stay in, I will admit this is the first hotel I did not find dirt. The breakfast was different everyday of the week, each day there were ate least three hot choices, fresh waffles, and tons of regular fare like cereal, boiled eggs, yogurt etc. The staff was amazing. I did not talk to the front desk much, but the staff at breakfast and our room attendant were very nice. We ordered pizza one night and sat in the expanded lobby area, fun. And the pool was nice sized. I read in some of the reviews prior to leaving that the hotel was older. Maybe, but I saw nothing that was not nice, clean and in perfect shape. The location was right on the boardwalk beach, with a shower for our feet right outside the front door, great location. We will definatly stay here again.