Viola Palace Hotel

Horrendous hotel ,none of the facilities promised,no bar ,no gym,no restaurant,no air conditioning,no sauna .We had a horrific stay ,this hotel it is NOT in Messina as stated but miles outside.poorly staffed,hotel rundown,smashed windows and no facilities nearby.There is a motorway at the back ,we were locked out the hotel at 21.30 !!!

This was awful! It's inaccurately rated and is NOT a B&B and there is NO restaurant. Yet, they claim to have amenities and over charged an outrageous 4* room rate per night but provided no food or dining services, or accommodations. And, worst of all, without my authorization or knowledge, they charged my credit card the full amount of our reservation the day after we had arrived and then refused to refund the money so we couldn't leave and were stuck there. They do not have the amenities or provide services listed on their website, and photos posted are from years ago. Those accommodations DID NOT EXIST and WERE NOT AVAILABLE. It is "false advertisement" and is not an accurate depiction of what actually existed. Here is a list of “lack” of amenities: There was NO TELEPHONE Service and NO working phones in any of the rooms which is a safety hazard. There is NO RESTAURANT; NO wait-staff; NO dining room; NO room service; NO SPA; NO GYM; NO business center; NO balcony or lounge chairs in the rooms; NO outdoor seating, terrace or garden area; mini frig DID NOT WORK; NO water/soda in the mini frig; NO ice machine; NO laundry or dry-cleaning service. The exterior building was dirty, dark, dingy and dilapidated; NO lights on the building at night; NO lighted marquis; the property grounds are un-kept and unappealing; NO manicured landscaping; it's in a deserted area off of a 2-way street; NO accommodations to access the beach; NO activities or entertainment offerings; the lobby had 2 sofas and rooms, beds, TVs and shower stalls were small; they had a few dining tables/chairs in their lobby; NO TV in the lobby; and they had a "cold" set up of a few items for their breakfast-NO hot breakfast, NO fresh fruit, NO brioche, minimum selection of items to choose from, many were packaged crackers, a tort or cake, and they charged 2.50 euro for cappuccinos, which weren't even hot or prepared correctly! And many other people were complaining to staff and at the front desk while we were there. Completely incompetent management and the owner and manager are inept, rude, unprofessional and were not available to discuss all these problems at their hotel. It was supposed to be a special family vacation for our senior citizen parents but instead was an awful experience for our family!