voco Villach

Very close to the train station . The breakfast is pretty good .

We stayed here one night on the way over to Venice the hotel was easy to find situated in a good location by the river. The checking process was slow as the desk was unattended we had to 4 minutes 😒 anyway once we got checked in the breakfast wad 22 euro each which we declined we were Ihg members and booked a high room superior with river view. The room was well appointed with its own quirks the TV channels good and wifi. We raise a issue with reception which was finally pick up the phone on 4th call the aircon not working we had the window closed 🤔 the receptionist showed little interest and informed it took awhile to come right. Strange gave us no solution to a problem in our bedroom well had to sleep with the window open as it was quite warm. Looked I have stayed in hotels all.over the world and I am Ihg member but the hotel was good but its lacks a human element called service to help resolve problems that guest have.

I will not go into detail about the service, location, or whatever, but I will specifically target the room, because this is not worth an IGH standard. I booked this hotel, because I needed to have surgery in Villach and had to be at the hospital very early in the morning and therefore got myself a room. I will be honest, I took the cheapest room, which was the "Cozy" and still was 135€ per night for me. When I arrived at my room, I couldn't believe my eyes, it was an adapted conference room, with a pull-up bed. One could clearly see the "walls" that could be put away and the beamer overhead for presentations. I was just shocked. I will admit, I could have gone back to the front desk to ask them to change the room, but I was kind of nervous and tired, so I didn't do that. And it seems that the hotel was pretty much booked, so I didn't have high hopes for another room... Anyway, apart from this very weird room, also the cleanliness was questionable, the coffee mugs were already covered in dust, the spoons were brown, from past use? As I had to get up very early anyway I didn't mind the preparing of the conference room next door, which involved vaccuming and loud phone calls. If I would have been here for leisure and wanted to get a good sleep in, that would not have been the correct adress. I did tell the hotel about my bad experience and asked them to clarify. Basically they told me that it was my own fault, as I booked the cozy room and that they are indeed cheaper. After consulting the website, one cannot identify on the pictures that the "cozy" rooms appear to be conference rooms, that can be reused as rooms when needed and have a pull-out-bed. Additionally the "normal" rooms were just 10€ more expensive, and appear to be nice at least looking at the pics. They did offer me a 10% discount for my next stay. I gladly decline that. Therefore for all others: If you decide to stay at the Voco don't take the Cozy rooms, especially not for that price, its a scam. An IHG hotel should at least have the decency to not sell those "things" as rooms and certainly not at this price ...