Hotel Las Americas

The facility need a remodel, but they are very clean and the service is great. Well worth the price.

Lack of sense of customer service. Waiting more than an hour to register and checkout. Careless attitude to speed registration with more than 10 people in line. Just one clerk attending. Misinformation about what your rate include and not include.

Good area.close to airport, you could hear the airplanes at night. Clean room, nice bed Bathroom needs a remodel. Super dark bathroom and the towels look all old and ragged. Overpriced I think. Check in was super slow. Only one staff available at the time.

Close to the airport, in a nice zone in the City. Unfortunately I only stayed one night. The response time of the staff through messages or email is very slow, but fine in person.

Great location near the airport. Friendly staff and many amenities. Excellent breakfast. I stay in this hotel every time I’m in the city.

This is an old hotel. Premises are not in best conditions. I had a problem with the bath tub faucet. They sent me a person from maintenance service and more or less fixed it. They fixed the faucet but the pressure of water in the shower was very poor. I asked for a change of room, but they never answered. Towels were old. For sure I had prefer an Airbnb than this hotel. Breakfast was good and service in restaurant was good too. Reception service was not so good. A bit disappointed.

My experience at this hotel was not the greatest. Starting with the hygiene of the place, I walk in to my room and first thing a notice was the carpet it’s dirty. I spoke with the cleaning lady the next morning about having the carpet vacuumed. The lady was embarrassed to tell me that they requested vacuums to managers but they just refuse to get them. I was shocked, how do you have a hotel full of carpet with no vacuums?!. The curtains were full of greasy hands as well. So the building needs a lot of attention but seen how management thinks its ok to not vacuum the carpet its very concerning. On my rating I gave 2 stars for staff and service which I hate to generalize. The cleaning staff along with the people at the restaurant and security were extremely friendly and courteous. My poor rating comes from the man at the front desk named Alberto Rivera. Lack of communication skills and im not talking about language (Spanish is my first language) I’m talking customer service that is expected from a hospitality place. Poor eye contact, rude expressions, when asked questions was just quiet. It was very weird and uncomfortable interaction overall rude. I could type the full interaction but it wont fit here. But this gentleman is in the wrong field for sure. People at the “Mercado” have way more knowledge of customer service than him. The man is just rude with a Napoleon syndrome. And he is the face of the business. I don’t see a great future for this hotel.

Every time I came to Guatemala this is my first staying option. Great as always