Refugio Knapp

Unfortunately we did not have a positive experience. Before I start, I want to say that the in sight staff was extremely friendly and humble. Prior to the trip, I was exchanging messages with the hotel on a weekly basis, they were super nice and responsive. One week before the trip, we found out that my wife was pregnant and the doctor recommended her not to ski. I immediately wrote to the hotel and asked for a waiver on the cancellation fee. They just stopped replying to me. A “no” would be OK, but not replying was not nice. Once we got there: the place is for young adults looking to ski all day and relax at night. There is a loud music going on from 9am to 10pm. Now, things got really bad in the last day … at approximately 6am we woke up with people shouting and yelling outside - the hotel was on fire, literally. We grabbed a jacquet and ran away immediately. Once I opened the door, the place was already covered in smoke. There were no fire alarms or splinters in the whole building. Pretty scary. The staff were hero’s evacuating and helping everybody, and fortunately nothing too serious happened. That morning when we checked out, all we got was a “thank you”, kind of weird after what we went through…