Borralha Hotel

We stayed at this hotel for a full weekend and the experience did not meet our expectations of a 4 star property. The main negative point concerns the spa and the swimming pool, advertised as advantages but charged 15 euros per person for one hour of use. This information was not announced on Booking and we discovered it too late. Additionally, the staff at reception insisted on the limitation to one hour per person, attributed to alleged overbooking, ultimately leaving us disappointed and without trying the spa. The hotel setting was cold and lifeless, as was the temperature of the rooms. Despite our efforts to set the heating to 32 degrees, the temperature automatically dropped, forcing us to sleep in our clothes for part of the night. The reinforced concrete rooms seemed to be the cause of this inefficient heating problem. The breakfast was disappointing with industrial products, flavorless jams and even an imitation of Nutella. Additionally, the behavior of the staff during breakfast was disorderly, with constant coming and going around the buffet. We were also concerned about security as the housekeeper's cart exposed the pass card for all rooms in the hotel, accessible to everyone. This neglect of security is unacceptable. Although the hotel was new, clean and the staff welcoming, these negative points, including the heating problem and unexpected spa charges, significantly detracted from our experience. We particularly do not recommend this establishment... in winter. The positive points of our stay lie in the new hotel and its modern design, the exemplary cleanliness, as well as a warm welcome at the reception.

We had already been to this hotel in 2019. Since then, it has undergone radical renovations to make it much better. Good spaces, good service and very comfortable rooms - perfect for resting for a few days. Just two repairs: the sun loungers should have mattresses and the umbrellas should have heavier bases as they flew a few times when the wind became stronger.

Stay and New Year to remember. Everything prepared in detail. Super friendly, attentive and tireless staff. Restaurant with great quality. In the summer, make the most of this hotel to rest, we will be back.