Nuovo Hotel Vigevano

Worse than this has never happened to me. Reservation made with booking specifying double rooms with separate beds and parking for 8 bikes, all confirmed by booking via email. Upon arrival, the hotel was closed and they told us it was open only for us because it was undergoing total renovation. The rooms were not prepared as requested but with double beds in front of our complaints the reception told us that if we wanted there were rooms with separate beds but they cost more (tactic to sell you something different and collect some extra money?) not we gave in, we screamed and finally at 5pm they separated our beds. For bikes the answer is "leave them in the courtyard as no one steals here" so there is no dedicated room. Clean room and so was the bathroom. Window shutter not working could not be lowered. Said of the problem, response: "We know, we will have it repaired". In the meantime, we dismantled it and lowered it manually. No accessories in the bathroom (shampoo, bath foam, glasses, etc.). I'm sorry to say that the staff are not up to their job. They also said that they had contacted us once to find out how to set up the rooms but we didn't respond. We didn't see any calls but if it was so essential to know despite the specifications in the booking we could have tried several times. In short, I hope it improves with the restructuring and finds staff more suited to the role but for the moment the opinion is terrible. Breakfast is €10 if you want it, we went to have it at the bar next door for much less.