Popular Somerset Hotels in Vientiane

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Somerset Vientiane

Somerset Vientiane

4.4/5159 Reviews
I was disappointed with this property. I booked a 2-bedroom unit, and my biggest complaint was the many mosquitoes in the room when we checked-in and although we tried smashing them all between our clapping hands, more continued showing up during our 4-day stay even though we kept the doors and windows closed. We were also greeted with a dirty rag on the bathroom counter that a housekeeper had left and a half-full water bottle on the balcony with a cigarette bud floating in it. The washing machine in the room was disgusting… black mold growing all over the rubber door gasket, and it smelled terrible. The room's safety box stopped working, so a hotel engineer unbolted the old box and replaced it with another one. The next day, the replacement safety box would not open, and the engineer could not find the physical key that is used to open the box when the electronic mechanism stops working, so they had to physically destroy the box door with a hammer, chisel, and hacksaw blade to retrieve my valuables. Lastly, the beds were too hard and the wi-fi was unreliable and very slow. There was no effort by hotel management to apologize for these problems and I will not be returning.

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