Guest User
May 26, 2025
Ramada Hotel: This was our first time in Vientiane and our first time staying at Ramada Hotel. From the moment we entered the hotel front desk to check in, we could feel the enthusiasm and professionalism of the hotel staff. The front desk staff and managers enthusiastically handed us Laotian brand Tiger Head mineral water, carefully checked us in, and introduced the hotel's facilities and services in detail. During the conversation, we learned that our flight was at around 7 o'clock in the morning. Because we were in a foreign country and Laos was not very developed, we were still thinking about how to get to the airport. The boss enthusiastically arranged a vehicle to take us to the airport free of charge, which solved our concerns.
When we checked out the next morning, we unexpectedly found the hotel manager already waiting for us in the lobby. Then the sales director, Director Man, also came to the front desk to greet us. We checked out at the front desk at 6 o'clock, and the hotel manager should have been waiting for us in the lobby at around 5 o'clock.
The most important thing is that we are not VIP guests of the hotel, but a few ordinary guests who made random reservations through Ctrip. This detail made us feel the hotel's dedication and customer-first craftsmanship. This hotel deserves to be promoted.
This random check-in made my stay experience very pleasant. If I have the opportunity to come here again, I will definitely choose to stay at Wyndham Ramada, and I also hope that Ctrip can sign more contracts with these high-quality hotels.
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