Athenee Hotel Vientiane

Good hotel worth with money location is not too bad cleanliness is okay

If you don't speak Lao, I wouldn't recommend booking this hotel. The owner couldn't speak any English, and when I asked questions in English, she didn't understand at all. On top of that, when I encountered some issues, her attitude was extremely rude, and she was completely unhelpful. There were many mosquitoes in the room, the shower room had a bad smell, and there was a gecko inside!

Clean hotel, customer service is very good and helpful, they printed a train voucher for me free of charge, ordered taxi and facilitate my stay in Vientaine

I recently stayed at Athenee Hotel and, unfortunately, my experience was far from satisfactory. Mixed feelings about the staff. The check-in person was clueless, didn’t speak English/unable to communicate, and was busy playing games on their phone. Other staff were more communicative, but the initial experience was negative. We requested airport pickup twice before arriving, but got no response. The room was dirty with dead flies and hair. The water was cold, and WiFi only worked temporarily after we complained. The last day (after two days already with no hot water) we had also no tab water so NO WATER AT ALL!!! After sharing our anger - all we got was laugher and „apologies“ but nothing to make the situation better… we even had the impression they don’t take us seriously… No room service or drinking water was provided. The location is okay, but breakfast was poor—just eggs, sausage, and dry toast. After asking, we got some bananas. No coffee or drinks were available. The atmosphere was cold and unwelcoming. We felt unwanted throughout our stay. We had better service in $8 hostels. Overall, not worth the money and wouldn’t recommend. Stay away from this place! Only plus was the spacious room and comfy mattress.

This hotel service was the worst in Laos.  Only one card, No deposit receipt, staff impolite and no speaking english..  I never ever recommend this hotel

The hotel was easily to find and not too far from Patuxay. It was about 20 mins walk to the night market or if you would like to get the car or tuktuk via application the price is quite good since the location is great. There were restaurants and cafe around there too. The staff are so helpful and friendly. For the room, it was exact like in the pictures but some part of the room still have hair. Overall, worth the price!