Vienna Leopoldstadt 5-star Hotels

During our six-night stay at this hotel in July 2023, we had high expectations of a luxurious experience. However, the room quality proved to be far from what we anticipated, and it significantly impacted our vacation. Negative Aspects of the Room: The first impression of the hotel was positive, but as our stay progressed, we encountered numerous issues with the rooms: Malfunctioning reading lamp: One night, we discovered that the reading lamp was not working, and despite reporting the issue, it couldn't be fixed promptly. Non-functional phone hand-set: The phone in our room was unusable, forcing us to call reception through the base set with a speaker, which was inconvenient. Unstable and noisy beds: While the beds were comfortable, they were unfortunately unstable and produced bothersome noises with the slightest movement. Lack of curtains: Instead of curtains, the room had grey metal walls to darken the space, which gave the room a cold ambiance. Absence of carpets: The absence of carpets and the presence of only a grey or white surface added to the room's lack of warmth and comfort. Complicated room design: The design featured a moving door separating the shower from the living area, which never closed entirely, requiring constant adjustments to ensure privacy. Inconvenient towel placement: Towels were placed inside the bath, making it difficult to access them without having to climb inside or open the separation wall at a specific location. Tiny sinks: The sinks were so small that using them often resulted in water spraying back and leaving us wet. Confusing AC usage: Understanding whether the AC was on, off, or just ventilating proved to be challenging, as we had to rely solely on the sound it made. Water supply disruption: We got a notice one day prior, that a complete shutdown of water supply is planned for 3 hours from 10:30-13:30. Random light switches: The room was filled with light switches, and some of them worked unpredictably, controlling whichever light without any discernible logic. Insufficient lighting: Despite all lights being on, the room remained dark, making it uncomfortable for various activities. Despite the room issues, there were some positive aspects of our stay: Reception staff: The staff at the reception was commendable in their efforts to accommodate us. They were kind, attentive, and clearly well-trained in providing good service. They offered us several rooms, but there was nothing they could do as all rooms we saw had more or less the same problems. Breakfast: The breakfast buffet offered a wide variety of options, and most of the time, the breakfast staff provided excellent service. Location: Prime location near Donaukanal and 5 minutes walk from the Schwedenplatz metro station. It is within walking distance to Stephansplatz. The area feels safe and friendly at night. The sum it up I would not recommend a long stay at this hotel because of the rooms' low quality and the cold, dark, complicated

Very good daily cleaning services upon request! Breakfast could use more variety. Bus and tram stops are nearby. There are plenty of supermarkets, coffee shop, bakery and restaurants nearby. 10 minutes from central train station and 20 minutes to airport by cab. Will be back if I’m in Vienna again. Very value for money. :)

It was truly a pleasant stay. We enjoyed it very much! The only concern was for sofa bed. I asked to prepare it for sleep, but once we came back it wasn’t really prepared. Also we found a wet towel once we came back after sightseeing.

The house price is not cheap, and the location is okay, but it is not very downtown, and many of the main attractions need to be taken by car. The bathroom is small, but it has everything you need, and overall it's okay. It's just that the room rate is not cheap. I don't know where the extra three or four hundred yuan is compared to other hotels.

The location in the immediate vicinity of the main train station is very advantageous for problem-free arrival and departure, for example by train from the airport for little money. There is no need for a taxi. All destinations in Vienna can be reached very well by subway or tram are available a short distance from the hotel. The breakfast is good. Absolutely sufficient. We had booked a room with a garden view, which we would not do again in retrospect. Our room had a view of a canopy and the surrounding residential buildings. The room was in On the first floor. It was quiet You have to kneel on the floor if you want to use it. Personally, I didn't think it was that great to prepare a cup of coffee or tea in between. Actually, I expect that when a hotel is classified with 4 stars on many hotel websites. Conclusion: I was satisfied with the stay, but would try something different next time-

Checked in late to our “Superior Room” during our visit to Vienna. The room was clean and cozy just as you would expect at a Mercure hotel. But that’s where the good things ended. The next morning at about 9.30am we heard knocking on the door and it started opening. We panicked and I quickly held it preventing it from opening any further. After a couple of mins, we opened the door ourselves to check who on earth it was. Turned out it was the cleaning lady from the housekeeping staff. She even had the gall to ask us at what time were we leaving, that too at 9.30!! We informed the lady at the reception and she was apologetic but would not take any “concrete” action. That is not all, there was no dental kit in the room. We called up the reception and the lady let us know that they were out of dental kits! How do you claim to be a 4* hotel with such a lacklustre service and poor hospitality? Either way, I know that I am not going back to this hotel and would caution others too. 4/10 for me.

Incredible stay! Room is big and clean. There's washer with dryer for us to wash clothes! Only funny part is we told the hotel we will arrive late and they gave us a fruit platter to celebrate our annv stay but when we arrived, u can tell the fruits been lying there for some hours beyond consumption period. So we didn't eat but the housekeeper didn't collect the platter away throughout our 6 days stay although there was white mould growing on the fruits.. And even after we place it near the sink, they did not collect. Water is chargeable also. Aprt from that all good

You can't stay more centrally located in Vienna, but the room and breakfast pulled the whole thing down; There was a kettle in the room, but for the first time we experienced that you had to pay for tea and coffee!! There was no ventilation in the bathroom, and a bad smell if the door was closed. Also, there was a shower only in the bath - not a good solution for older people. We ate 4 breakfasts, and the bread and rolls were not quite fresh some of the days.

Positively to mention is the excellent location near a train (Westbahnhof) and subway station. Our stay was from 31.12.2022 to 03.01.2023. Room was a little small for 3 people, but we didn't spend much time in there anyway, except for sleeping. Room was not cleaned at the first day. Went down to the reception and was told that 10 cleaning ladies didn't show up on the first day of the new year. No apologies, but at least received new towels. Management seems to be uninspired. In other hotels have received a bar voucher or bonus points/credits upon such lack of service. Second day the housekeeping staff issue was still not solved as I heard more customer complaining about untidy rooms at the reception. Upon check-out again no question about if we have been satisfied with our stay neither a goodbye! Only the breakfast service team did a great job in cleaning and arranging free tables and filling up the buffet items despite the hotel seemingly been fully booked.

This hotel is a paradise before and after long days of touring the city. Centrally located right next to the subway stop, I could access everything easily, even if it was snowing. The front desk staff were so professional and secured me an extra night when my flight plan changed and upgraded me to a beautiful, QUIET corner room #304. The breakfast buffet is a veritable smorgasbord of choices: eggs, weiners, cheeses, meats, yoghurts and fruits, coffee cakes and breads. The best part of the breakfast is the staff: Jamil from Tunisia is extremely helpful and attentive. Melin from the Phillipines was a superb fountain of knowledge about the city and special events and happenings. I will be sure to come back on my next trip to this magic city!