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5 star

Andaz Vienna am Belvedere
4.6/5108 Reviews

Andaz Vienna am Belvedere

Vienna|1.23km from I.C. Ebu-Hanife
We have always had great stays with Andaz Munich Schwabinger Tor. We have stayed there many times and some were for a week or two weeks at a time. Everytime, we were upgraded to an Andaz suite, which had a simple ”kitchen” with a microwave. The Andas suite is very large and with an extra guest toilet. These upgrades have always been given without any SUA. So this past weekend, becasue of our great experience with Andaz Munich, when we decided to visit Vienna, we chose Andaz Vienna instead of PH Vienna. To be on the safe side, we used points and reserved 3 nights and asked our concierge to apply a SUA to the reservation. Well, when we opened the door and saw our room, we were disappointed to see how small and basic the ”suite” was. It was still a nice room, but half the size of the Andaz suites we were used to in Andaz Munich. The hotel had more rooms available for upgrades, becasue when we went down to the FD and inquired politely if there were any other upgrades that we could get, they offered another suite with an additional €80 per day and an ”even better” suite for an additional €120 a day. We took the first offered room and found the new room to be very similar to the Andaz suite in Andaz Munich. (Later on we found out from other globalists that they have negotiated it down to €50 a day. ) We are curious as to what kind of room we would have been ”upgraded” to as a globalist, if we did not use an SUA. The room they offered after applying an SUA was the saddest that we have gotten. I think this is prob one of the reasons that Andaz Vienna is a cat 3 hotel. Except for the free breakfast, we did not feel anything special as a globalist. We did get a late check out. Andaz Vienna is a stone throw from Vienna Hauptbahnhof vs. PH Vienna is in the center of the old town. I think if we added up the extra € per day plus the taxi fares that we spent each day, it will make sense next time to stay in PH Vienna instead. It is Cat 6, requires more points, but I am sure they will treat Globalists much better than the Andaz Vienna.

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Top rated hotels in Vienna

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A&t Holiday Hostel
3.7/547 Reviews
We were a large group of 165 students and spent a week in December at a&t Holiday Hostel and were very pleasantly surprised by our accommodation. The check-in was very quickly and easy despite the size of our group, the beds were very comfortable and the rooms were very spacious and clean. The hostel is located in a residential neighborhood, so it was relatively quiet. In the bathrooms (every room had one) were large mirrors mounted and alongside the shampoo/douche gel there were even cosmetic clothes, which I usually know only from hotels but not from a hostel. On breakfast buffet I can say that it was more than enough and the quality was also very good (According to local information, honey and cheese are even from domestic production). We had ordered the dinner menu when booking and these were also extraordinary good (3-gangig, part also for vegetarians). The receptionists have always given patience in questions (in particular our students), whether they had a lot to do at the moment or not. The hostel is located in a slightly southern part of Vienna, but through the near metro you could reach the city centre (Stephansdom) very quickly. All in all it was a very pleasant stay, the price-performance ratio is excellent and I can only warmly recommend the hostel.
Hotel Schani Wien
4.4/572 Reviews
The location in the immediate vicinity of the main train station is very advantageous for problem-free arrival and departure, for example by train from the airport for little money. There is no need for a taxi. All destinations in Vienna can be reached very well by subway or tram are available a short distance from the hotel. The breakfast is good. Absolutely sufficient. We had booked a room with a garden view, which we would not do again in retrospect. Our room had a view of a canopy and the surrounding residential buildings. The room was in On the first floor. It was quiet You have to kneel on the floor if you want to use it. Personally, I didn't think it was that great to prepare a cup of coffee or tea in between. Actually, I expect that when a hotel is classified with 4 stars on many hotel websites. Conclusion: I was satisfied with the stay, but would try something different next time-
Leonardo Hotel Vienna Hauptbahnhof
4.4/5186 Reviews
The location is pretty good to catch all the train and bus. Easy to access them. The room was a good size for 2 people. They accept to keep my luggage before check-in and after checkout.
Smartments Business Wien Hauptbahnhof - Serviced Apartments
4.1/5102 Reviews
We decided to bokk a self-service apartment for our one week stay in Vienna (partly because of the price/location ratio), but we soon came to regret it. We arrived on a Saturday afternoon, well aware that the reception would be closed over the weekend, but we had not anticipated the problems we were going to experience. The hotel had promised to mail us final registration instructions three days before our arrival, but the mail did not arrive until after we had arrived, and because of the trouble in registration we did not find it until the next day! Consequently, we did not know how to open the front door to get in to the registration area, but fortunately another guest let us in. Then the nightmare began: We followed the instructions on the check-in computer, then we filled in the necessary information and managed to get as far as signing, only to receive the following message: ”Your room allotment can not be processed at this time. Please try again later.” This happened three times within the next hour. A friendly guest passing by helped us locarting the emergency service phone number, but after having tried that number three or four times without success (the call was aborted after a few seconds), we were on the verge of giving up. A final attempt was successful, and our German-speaking helper managed to explain our probleø to the help desk person. She tried her best to help us, for the better part of an hour, but without success. Finally, she said that she would call the security company, and they would be there to help us in 20 minutes. After half an hour, we decided that enough was enough, and we decided to check in to a nearby hotel for two nights (until the Smartments reception opened again on Monday), with the clear intention of presenting that hotel bill to Smartments. On Monday morning, we presented ourselves at the Smartments reception and demanded to speak to the manager, who was not present. A meeting was scheduled for the next day. This time, the receptionist helped us check in (not on the faulty computer!)m and we proceeded to our room, which was OK and about what we had expected, except that the coffee maker did not work and there were two non-functioning lamps. We also could not get into the supply room to get extra towels, because our key cards did not work on that door... On Tuesday morning, I had a meeting with the manager. He offered to reimburse us for the hotel costs we had incurred for the two nights we could not get in to Smartments, and to upgrade us for the rest of our stay to their highest category of room (one grade up from our original booking), at no cost to us. This we accepted. I did, however, not find his attitude particularly forthcoming. Being a former travel industry professional myself, I was not impressed by his way of handling the problem. For the rest of our stay, we encountered no further major problems, except that our key cards were still somewhat erratic and did not at all open the supply room doors.
Apartment Puchsbaumgasse
4/54 Reviews
One hundred percent! I would recommend a friend to the apartment. Clean and comfortable.
Smart Apart Living - Wien Hauptbahnhof
3.7/518 Reviews
The location of the hotel is OK, the problem is the self-check in. With us the code we received via the travel agency has not worked. So we had to check in via the helpdesk with some delay. In several people, this did not work on the day too. We once forgot our room card (there is only 1 piece) in the room. No one received the phone. It has affected our stay very negatively. We would never book here again in this respect. The savings compared to other hotels with reception are low, there is no cleaning up to 3 days. Damn!!!

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