gobchen
September 24, 2023
Overall a clean and quite new hotel. However, zero service. The room we checked in, super hot after 2 hours air conditioning. Totally sweating. Requested a room change but the staff refused. We insisted and finally were able to change room which is much cooler. It was a battle. We forgot to take back our own shampoo in the first room. Two hours later, we asked staff to look into it. Again, refused to do anything about it. So either the staff took it or the next guest took it. Unbelievable..
Next morning, housekeeping just opened our door at 10 am despite we had Do Not Disturb sign at the door. No knocking. Cannot borrow iron. Said had to go to the iron room at the lobby.
Would be a much better hotel had the service significantly improved.