To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.0
Service4.1
Cleanliness4.1
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All Reviews(71)
Positive reviews(67)
Reviews with photos/video(1)
Negative reviews(4)
Nicola
Superior Room
Stayed in Jun 2023
Family
43 review
5.0/5
Outstanding
Posted on Jun 15, 2023
Perfect location
Fantastic atmosfere
Very good breakfast
Very good quality for monay
Guest User
Classic Room
Stayed in Jul 2022
Couples
4 review
4.5/5
Great
Posted on Aug 2, 2022
It's in front of the tram station, so it's a good location for sightseeing and returning late, but the facilities aren't great.
Having Spar and McDonald's in front is also a plus
I gave 1 star to this hotel because the front desk and breakfast buffet staff, with the exception of Tanja, is AWFUL at customer service. Today, March 25th 2024, when I went to check out, the lady who worked the morning shift treated me extremely bad when it came time to charge me for all the breakfast that I owed (3 days and I in no way tried to avoid the charges). I mean, breakfast at 26 euros is extremely overpriced, but this lady didn't even offer me options of reduced breakfast (and if they didn't have them I would've understood). She even went chasing me at the dining area and when she saw me having a glass of water she told me that i was having breakfast and wanted me to charge me for a full breakfast, just because i had a glass of water. I mean, Europe is not known for the best customer service, but this lady today took it to a whole other level. I would advise anybody to look for another hotel, that lady today ruined my whole Vienna experience and I wouldn't want anyone to have that occurred to him/her
Claudia
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 18, 2024
Hotel staff was most gracious and helpful. Navigating to rooms are a bit tricky, but all in all, the rooms were very clean, location was excellent, easy walking access to Kaertner Strasse etc. Only drawback..in-room phones were only for internal use. No external or incoming calls from outside of hotel. Breakfast is a bit pricey.
STEVEN
Stayed in Feb 2024
Other
5.0/5
Outstanding
Posted on Feb 27, 2024
Great location on the ring. Friendly staff. Daily housekeeping with fresh towels which was a nice surprise. Not much to their breakfast buffet, especially for the cost, but convenient.
Fook
Stayed in Dec 2023
Family
5.0/5
Outstanding
Posted on Dec 21, 2023
The property that we had stayed in was great ! It was very nice and cosy. Breakfast was nice too!
Clara
Stayed in Nov 2023
Couples
5.0/5
Outstanding
Posted on Nov 6, 2023
Is a small boutique property. Excellent located.
Small room but very cozy with great amenities and towel heater very convenient. Electric kettle with free coffee in the room
Andrea
Stayed in Feb 2024
Family
4.0/5
Very Good
Posted on Feb 21, 2024
Really good location, near all the main attractions in Vienna
alecia
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 19, 2024
Service was excellent. Very friendly front desk staff
Geoff
Stayed in Oct 2023
Couples
4.0/5
Very Good
Posted on Oct 4, 2023
Hotel was clean and comfortable, Wien was very busy and noisey, alot of construction and traffic, day and night
Christine
Stayed in Sep 2023
Family
5.0/5
Outstanding
Posted on Sep 26, 2023
The lobby was very inviting. It was strange that the rooms were on the 6th floor but the rooms were of good size, clean,nice linens, and comfortable
peter
Stayed in Sep 2023
Other
4.0/5
Very Good
Posted on Sep 23, 2023
The hotel is in a amazing location ,the reception 24hr is great,the junior suites are spacious along with the bathroom ,the walk from the lift to the room is not great with cases, up and down slopes to say the least which is the only downside to this hotel , but overall for ease of transport around vienna also the locality makes this a great base to reap the best from vienna and maria was fabulous in helping us find the shortest routes to visit sites
Barbara
Stayed in Sep 2023
Couples
5.0/5
Outstanding
Posted on Sep 19, 2023
Large room, close to Kursalon and walking distance to Opera. Excellent restaurants close by. Excellent value for a hotel in the city.