Park Hyatt Vienna

⸻ Perfect location. This hotel, transformed from an old bank building, was incredibly impressive. The breakfast was exceptional—truly top-quality food. Thanks to a Globalist upgrade, we were able to stay in a suite, which made this trip an unforgettable memory of a lifetime. The hotel staff were also extremely kind and helpful. My husband twisted his ankle after a fall in the hotel, and we needed some assistance. The staff brought us ice packs every night, which we truly appreciated. This is a luxury hotel I will never forget, and I will definitely return again someday.

The hotel is overall excellent—with beautifully appointed rooms, a gorgeous spa, friendly service, and a quality breakfast. However, there are a few areas that could be improved: 1. As a Globalist member staying at a Park Hyatt, I was surprised that there was no welcome amenity—not even a letter in the room. This was the first time I’ve encountered this at any Park Hyatt property. 2. As a Globalist redeeming points for a free stay, I was unexpectedly presented with a bill by the valet while retrieving my car—after I had already checked out and settled my account. The concierge explained it was due to my car being parked for over 24 hours, but I found this frustrating for two reasons: first, parking should be complimentary for Globalists on award stays; and second, any extra charges should be disclosed at check-in, not introduced post-checkout. While the front desk manager graciously waived the charge, it left a disappointing final impression.