Hotel Orangerie

clean hotel. very accessible to public transport. lagenfeldgasse U4 and U6 Niederhoffestrasse staff are ok with good service. It was very close to some landmarks including Belverdere Palace and Schonbrunn. There are nearby markets, supermarkets and restaurants of many different cuisines.

The hotel is in a quiet street in the 12th district in Vienna and walking distance to both U4 (Laengenfeldgasse) and U6 (Niederhofstrasse) underground lines which is very handy. It is a no frills hotel with decent size rooms, comfy beds, and good breakfast. The reception staff were very helpful when we needed the Safe to be fixed and it got sorted the same day, thank you again! All in all this is a goid hotel to use as a base to explore Vienna.

My stay at this hotel was a nightmare. The front desk was a disaster – couldn't even call them for extra pillows without trudging downstairs at midnight (later I was explained that phone actually doesn’t work). The night receptionist acted like I was bothering him, and greetings were apparently too much to ask for. Housekeeping had no concept of privacy – barged into my room without knocking, leaving hairs on the towels and empty bottles on the floor. The room itself was a dust haven with corners seemingly untouched for years. They turned the hallway into a chat zone every morning, ensuring no chance of sleep. Also, I got back from daily activities and hotel housekeeping left me rubbish on the floor - water bottle was not even mine rubbish! As for the hotel room, forget about slippers and toiletries; they seemed optional. The WiFi connection was like a distant memory – poor, unreliable, and basically non-existent. Save yourself and stay far, far away from this place.

Avoid this hotel, very small and uncomfortable rooms, breakfast buffet extremely poor with cheap items, the staff is very unhelpful, and don’t answer the phone when you need, unprofessional and low management. They advertise fast internet on their website but guess what? No Internet at all, and when I reported the staff did not care. Out of 40 tv channels just 4 are working, and German only…….. What a scam, save your money don’t book this hotel.