Guest User
September 9, 2023
Despite the amazing location, I would never stay here ever again.
The building and facilities are in desperate need of an update, the keys are actually keys, not key cards.
The room we were initially given was horrendous, it was dingy and small with barely enough room to open our carry-on luggage. Disappointedly furnished; no lamps or side tables, only a bed, desk and chair. The window opened to nowhere, just another wall with a small window facing ours. The desk looked like it went through war and back, scratched all over the surface. The room was not properly cleaned; when I pulled out the chair there was an unidentifiable substance on it that looked absolutely disgusting (Photo attached).
I went to reception to discuss this issue because that was simply an unacceptable standard. The receptionist said she could call the cleaner to have it cleaned the next morning and that all the other rooms were booked full for the night. I then asked her if we could get a refund and just cancel the stay because my mom and I would rather stay somewhere else if that was the case. She then took a minute on the computer and gave me keys to a different room on the top floor telling me it was the last room they had and we could move there instead.
The new room she gave us was much nicer and brighter; it was spacious with more furnishings and a large window that opened to the main street. The bathroom was a bit strange with the sink and shower in a small room, and the toilet across in a closet-like room. Be warned, there is no hair conditioner, only 3-in-1 wash. One outlet was inoperable.
The rest of the facilities were pretty subpar, there is one small elevator that fits 2 people so sometimes taking the stairs is faster. Breakfast was decent enough.
All in all, it was not worth the price. The hotel's only selling point is the location.