Hotel Mercure Raphael Wien Reviews

Value for money hotel. On the plus of the hotel, really friendly staff, provided free slippers even though not included in the room amenities. Breakfast had lots of tasty options, while the Christmas decoration was fantastic. Area is quite, has a theater right next to it and a couple of restaurants and a supermarket right in the corner. Clean room. On the cons, there is no English channels in the TV, while TV has not mirage with phone or any other option for non German speaking. Overall clean and cozy warm room, furniture has some damage but not something I really bothered much. Location is not that central but local transport is really organised so we didn't bother. Minimum 3 minutes walk to nearest bus/tram. 6 minutes walk to metro. Overall fantastic experience, I would choose it again

We stayed in room 302, and while the room was nice, the toilet smelled terrible. I had reserved a double bed, but the hotel gave me two single beds that they simply combined and called a double bed. The room service was disgusting because they did not change the towels; bring your own towel, and they only provided tap water. The staff were unhelpful. We stayed for three nights and had a terrible experience. We will never come again.

Very nice location with easy access to 2 subway lines.

Very good location and friendly staff members. Early check-in was possible, too.

Good stay

The room is very clean

The location and cleanliness were very good. There is also an iron in the room, please choose it without hesitation.

Convenient location Good breakfast The hotel has a warm style, the rooms are quiet and hygienic, and the facilities are complete

The air conditioner in room 608 is broken and has no response at all. The staff said it was very late now and someone would come and take a look tomorrow. In the end, nothing happened and everything was done hastily. Breakfast is generally nothing to eat

Everything ok... cheap and clean... Courteous staff

clean and hygienic

A good Mercure standard Hotel - nothing special. The staff is friendly. Within my privilege room the kingsize bed had two mattress, but a single topper. A small fridge was in the room, filled with water and soft drinks - unfortunately Not suger free. Many italia restaurants are in walking distance.

Went to Vienna for the Christmas markets and stayed 4 nights in the Mercure Hotel Raphael. Arrived before check-in and room wasn't ready but could use the left luggage facilities. Hotel in a quiet area - had a room overlooking Raimund Theatre. Standard Double Room with Bed and Breakfast. Room was clean and bright and relatively big. Breakfast room was small ( but nicely decorated for Christmas) and lucky to get a table every morning. Good selection of food. Breakfast staff could do with training - gave the impression they didn't want to be there. Some reception staff were friendly and helpful - others not so much. Hotel has no bar or restaurant. Hotel in a good, quiet location. 5 mins walk from Westbahnhof trainmetro station and 5 mins walk from the bottom of Mariahilferstraße - the main shopping street in Vienna. Works out better to stay in this area and use public transport than stay in more expensive central Vienna.

Our stay was very comfortable. Our room was very clean and well equipped. There was absolutely everything inside that would be needed. The lobby staff was very friendly and helpful. And of course I would like to note separately that the breakfasts during the Christmas period were excellent. A very beautifully decorated area, and a lot of Christmas specialties