Guest User
November 12, 2024
This was the worst Hampton Inn experience I have ever had. I traveled to Vidalia for a cheerleading competition and took my team to this hotel to spend the night. We had to prepay with a check, which is fine. I received an email from the hotel manager that the check had been received and everything was good. When I arrived, I had to put my personal debit card down since I did not travel with the school credit card. My debit card was charged for ALL 6 ROOMS. On top of that, we had one room with a broken air conditioner, one room that had a horrible smell due to rotten food left in the refrigerator, and one room that was left dirty (towels on the sink, hair in the drains, and hair in the beds). One of the outside doors is being propped open continuously because of an extension cord that is going outside, so that did not make me feel very safe with my team of girls. The staff was great, however. The front desk lady tried her best to help in any way she could. The night manager on duty tried his best to fix the air conditioner and cleaned the refrigerator in the smelly room. They really did everything we asked. This hotel claims they just had a renovation, but I think they probably just need to start from scratch. It was very evident that it was an older hotel. NOT up to the standards I am used to for a Hampton Inn.