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Pendray Inn and Tea House
4.3/551 Reviews

Pendray Inn and Tea House

James Bay Victoria|0.29km from The Bateman Gallery
This place is a real step back in time with plenty of period features and furniture. I stayed in the attic room which had both a bedroom and separate seating area as well as a bathroom with an old fashioned standalone bath which was wonderful. They also had complimentary macarons in the room which was a lovely touch. Check in was not a good experience however as the place was locked up when we arrived with no instructions and it wasn't till I went next door to the adjoining hotel that I was advised that check in was actually there instead. This is something which should have been communicated in advance and the computer system also appeared very slow as it took a good 10 mins to get the keys. Maybe an old fashioned paper booking diary would have been quicker! There was breakfast included in the price and it was a lovely setting in one of the old dining rooms at the Inn. However it was styled like an afternoon tea and there wasn't much of it, more like small canapés than a hearty breakfast. I also managed to leave my coat behind in one of the many cupboards in the room and initially I was able to communicate by email and ascertain that they had the coat and could post it on for me which was great. However after this initial email exchange there was silence for a week with me not knowing if it had been sent and when it was likely to arrive. After lots of email requests and 2 phone calls along with some mis information someone did come back to me to say it had now been posted but it still took a further week for the coat to arrive at address I'd requested. I know it was my fault for leaving it behind but they need to work on their customer service as one email with a tracking number would have saved a lot of time and worry. Overall the Inn itself is an amazing experience if you like your history and it's in a perfect spot in between 2 harbour areas but I hope they can bring the service up to the same level.

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Top rated hotels in Victoria

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James Bay Inn Hotel, Suites & Cottage
4.4/5102 Reviews
James Bay
Booked for my wife and I to spend some time away exploring the Victoria and area. I initially booked the ”Petite Suite” which was just a bit too cozy for us (my fault - didn't read the details). Despite the busy time, the desk staff were incredibly gracious and worked to accommodate a swap to a larger room. Unfailingly helpful and polite - they made our stay. The actual Hotel is ridiculously charming and cozy, and ideally located within walking distance of various parks, pubs, restaurants, etc. When we come back to Victoria, we'll be at the James Bay Inn!
DoubleTree by Hilton Hotel & Suites Victoria
4.2/544 Reviews
Downtown Victoria
I had another great stay here. The valet was super friendly and helpful, and check in was a breeze. Front desk agent was very sweet. My room was clean and comfortable and I had a really nice view. This is my new go to hotel in Victoria. I also love that there’s a Starbucks in the lobby.
Abigail's Hotel
4.7/5101 Reviews
Fairfield
Definitely my favorite place to stay in Victoria! All tje special touches they do is really appreciated! Fresh baked cookies and a hand written note on the bed! Breakfast is 5 Star!!
Victoria Marriott Inner Harbour
4.2/5109 Reviews
Downtown Victoria
Hotel facilities feel very good, the service staff at the counter is also very good! The swimming pool is also very large and the gym is very comfortable. It is a recommended hotel! Will stay again next time
The Parkside Hotel & Spa
4.6/5102 Reviews
Fairfield
Great location. Close to all attractions Front desk staff were excellent
Chateau Victoria Hotel & Suites
4.4/5108 Reviews
Downtown Victoria
I had called 9 hotels prior to this booking searching for a suite option that allowed my mom and adult brother some privacy and no one being stuck on a pull out sofa. Chateau Victoria had a great layout option at half price of any alternatives I could find. In addition to that, the customer service agent I spoke with, Heidi, was a breath of fresh air to converse with. Unlike previous hotels I had called, Heidi asked logical, relevant questions, and listened and responded in a helpful manner to all inquiries that I had. She was knowledgeable, polite, and made booking a breeze. I will definitely book at this property again.

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