Preferred Hotels in Victoria

In Victoria for a conference. The Empress was a most convenient spot to stay. The hotel is simply beautiful with a most excellent location downtown. The staff is very professional white being friendly. The site is very clean, with classic decor. To reach my room on the 7th floor, I had to take two elevators, (or one elevator and a set of stays). The room was large, very comfortable, with all necessary amenities, including fridge and Keurig. The gym, open 24 hours/day) has good equipment, but they had no wipes to clean the machines after use. They have a lovely pool, which I did not use. I

I had another great stay here. The valet was super friendly and helpful, and check in was a breeze. Front desk agent was very sweet. My room was clean and comfortable and I had a really nice view. This is my new go to hotel in Victoria. I also love that there’s a Starbucks in the lobby.

I had called 9 hotels prior to this booking searching for a suite option that allowed my mom and adult brother some privacy and no one being stuck on a pull out sofa. Chateau Victoria had a great layout option at half price of any alternatives I could find. In addition to that, the customer service agent I spoke with, Heidi, was a breath of fresh air to converse with. Unlike previous hotels I had called, Heidi asked logical, relevant questions, and listened and responded in a helpful manner to all inquiries that I had. She was knowledgeable, polite, and made booking a breeze. I will definitely book at this property again.

The rooms are enormous - I’ve lived in flats smaller than this! Everything is super-clean and all amenities are here. Our room had a little balcony on which to enjoy a morning coffee or evening sundowner. All amenities in the kitchen with microwave, dishwasher, fridge, freezer. Large bedroom and bathroom. Great location for a ramble along to Fisherman’s Wharf or a stroll into town. As others have said, check when the restaurant is open - unfortunately, it was closed on the days we were there, but there is a supermarket close by and plenty of eateries in town.

We stayed here for three nights and had a varied experience. Check-in was swift and we were soon on our way to our room, we emptied our suitcases and went to pour a drink, this was when we discovered a half eaten burger in the refrigerator and a glass that looked like it had been dropped in a muddy puddle! In fairness to the hotel the staff were equally horrified and very apologetic. We were offered a room change and next day received a card and a bottle of champagne from the hotel as a further apology. We used the gym in the hotel, which is slightly odd in that it has a carpeted floor and no mats available for doing sit-ups etc. One of the lifts was out of action for a refurb (although there was no evidence of any work going on during our stay) one of the other lifts was frequently out of order, leaving just one in action and lengthy delays waiting to go up or down. We didn’t use the hotel car park, you can use one of the nearby underground parking lots or there are spaces on the road adjacent to to the hotel for half the cost of the hotel parking. It’s a great hotel in a good location, just the poor attention to detail and noisy guests let it down.

We were traveling with our three granddaughters for a graduation High Tea adventure. We picked Victoria BC and the Delta Marriott and we’re very pleased. Our Black Ball ferry delivered us to Victoria before check in and the desk clerk had rooms for us. The water taxi from the ferry port/Empress stop took us right to the Delta stop with all our luggage. The Rooms were comfortable, the Club Room worked out well for our large party and the server in the bar on the evening of June 29 has the best customer service. Taxis were ordered, directions happened, what a great visit to Victoria BC

The location of the hotel is superior, and you can walk to the scenic spots when you go out. There is a kitchen in the room, where breakfast and coffee can be easily made. There are two very comfortable beds without disturbing each other 👍.

This hotel is the most detailed hotel I have stayed in Canada! The location is on the pedestrian street, the decoration is exquisite, the bath is full of L’Occitane, and there are two pairs of slippers! Loved, coffee is also a very good brand. Next time I go to Victoria, I will never look at any other hotels. The five-star praise is definitely worthy of it.

I'll start with the good..... free parking, hot water, power shower, daily fresh towels & coffee, iron & ironing board, good staff, microwave, kettle, Keurig, fridge. Our room was OK. However, there is no elevator. The bed creaked every time you moved, the springs were noisy & when one rolled over, the other followed suit, you both rolled together it needs a new mattress & base. The pillows were lumpy and had no substance to them even when you used two. The curtains were threadbare & paint peeling off the walls. No safe in the room. Storage & hangers are minimal. Black grout in between the tiles on the floor (needs a scrub with some grout cleaner). This doesn’t mean it wasn't cleaned as there was no hair in the sink or bath from previous occupants that we saw room was cleaned daily with fresh towels. The sink was not in the bathroom but in the bedroom. Pool & sauna.....pool was warm, but it needs a clean - there were live bugs in the pool we were in it approximately 10 minutes before we got out as we were grosses out, you could not see the bottom it was cloudy. The saunas are separate, one male & one female with change room facilities we didn't use them we also didn't use the fitness room. Access to the pool/sauna/fitness room, you have to go outside, walk the path , and then re-enter the building. The on-site dining....The Loft great staff with good pub food salt n pepper pork bites were very the kitchen staff worked very hard. Live music most nights but not disturbed by it. The Coachman, we had 1 breakfast there, and it wasn't great. Apparently, the chef was Grumpy that day .... maybe that's why it wasn't great? Waitress was great. All in all staff, were great, shower was powerful & hot, bed was not comfy we won't stay here again when we visit next.