Guest User
January 31, 2023
It was a harrowing experience on the night of 21 May 2022. Had booked and organised a small get together for staff of Globacom. Was astonished to find upon reaching Woks (the restaurant), the disorganised, unconcerned and unprofessional seating arrangement for the guests. One small square table was attached with two larger circular tables on its sides, with wall fixed straight sitting on one side, and independant chairs on the other, which was an extremely inconvenient arrangement for the guests to sit, reach the table, and be able to enjoy their meals, and the evening. After getting personally involved and demanding change, I was able to get the circular tableat one end replaced with two square tables, and bringing in some sense of alignment. No initiative was forthcoming or evident from the Management or the staff, to replace the other circular table, defeating the very logic and purpose of sitting dinner for a larger group. The serving staff lacked both interest and initiative, apart from adequate training and professionalism, and had to be summoned time and again, to refill the peanut bowls, charge drinks, remove empty beer bottles, remove empty appetizer dishes etc. More time was spent on this task, than enjoying our evening and dinner peacefully. The food was nothing great to talk about. The serving portions were meagre, in relation to the prices charged. When the appetizers were served, no fork or tong was provided to take the dish, and the staff had to be reminded time and again, for the same. The ambience at the sitting place was more like a crowded market. The serving staff gathered and grouped around the seating space and the bar, eating into limited space and also restrcting movement. The music was too load, such that it was becoming difficult to talk to and hear each other. The speaker was placed on the bar counter, nearly at the ear level of sitting guests, instead of being fixed in a corner closer to ceiling and farther away from the seating. Finally had to ask the staff to turn it off. A good evening planned, for a small group, was spoilt royally, by staff and management who displayed lack of both professionalism and empathy. Would never even think about going there again. There are much better places in the near vicinity, for the fun of being in your group can be better enhanced, by better professional teams. I will exercise those options.