Top 5-Star Hotels in Victoria

In Victoria for a conference. The Empress was a most convenient spot to stay. The hotel is simply beautiful with a most excellent location downtown. The staff is very professional white being friendly. The site is very clean, with classic decor. To reach my room on the 7th floor, I had to take two elevators, (or one elevator and a set of stays). The room was large, very comfortable, with all necessary amenities, including fridge and Keurig. The gym, open 24 hours/day) has good equipment, but they had no wipes to clean the machines after use. They have a lovely pool, which I did not use. I

The overall experience is good, but the size of the suite is really small. It is very convenient to have a special place for changing clothes and bathing by the hot spring pool, but it is recommended not to go there in winter. The hot spring pools are all outdoors and it is still very cold. Also not suitable for bringing children~

I had another great stay here. The valet was super friendly and helpful, and check in was a breeze. Front desk agent was very sweet. My room was clean and comfortable and I had a really nice view. This is my new go to hotel in Victoria. I also love that there’s a Starbucks in the lobby.

We came as a small group for work retreat. They have spacious suites where we had 2 to a suite each with own bedroom and bathroom with shared kitchen and living room. Super location. Food is good too and front desk staff is friendly. Would come back again.

Hotel facilities feel very good, the service staff at the counter is also very good! The swimming pool is also very large and the gym is very comfortable. It is a recommended hotel! Will stay again next time

We stayed 3 nights at Grand Pacific Hotel. Our room (5th floor) was amazing as we had a little deck from which we could watch the ferries come & go as well as harbor traffic. Through the trees we could also see cruise ships too! Due to staff shortage there was no daily housekeeping but they would bring up towels and coffee etc as required. We only ate 2 breakfasts at the hotel but both were very good! Especially the Avocado Toast !! The hotel location was perfect as it’s walking distance to many attractions and close to the harbor taxis too. Beautiful at night with the parliament lit up and the various fountains, horse drawn carriages and harbor lights. Definitely will be back.

We were traveling with our three granddaughters for a graduation High Tea adventure. We picked Victoria BC and the Delta Marriott and we’re very pleased. Our Black Ball ferry delivered us to Victoria before check in and the desk clerk had rooms for us. The water taxi from the ferry port/Empress stop took us right to the Delta stop with all our luggage. The Rooms were comfortable, the Club Room worked out well for our large party and the server in the bar on the evening of June 29 has the best customer service. Taxis were ordered, directions happened, what a great visit to Victoria BC

This hotel is the most detailed hotel I have stayed in Canada! The location is on the pedestrian street, the decoration is exquisite, the bath is full of L’Occitane, and there are two pairs of slippers! Loved, coffee is also a very good brand. Next time I go to Victoria, I will never look at any other hotels. The five-star praise is definitely worthy of it.

We stayed in the Laurel wing of the hotel in a ”partial” harbour view room with a standing balcony. Although 2 small chairs could be put on the balcony to make it more user friendly there is no patio furniture. The view was very nice & the room was clean. However, the laurel wing is certainly looking it's age. Worn & damaged baseboards in the hallways, worn carpet & the decor & furniture in the rooms are outdated. Some maintenance of the lighting & drains were needed. Shower/tub was small, cramped & dark. There is a small mini fridge & a Nespresso maker (for very small cups of coffee) but no microwave. The room was supposed to have a kettle but we had to ask for one as none was in the room. Our bed was comfortable. Housekeeping is only every 2 days & we were told that when we checked in. We didn't ask for an adjoining room & weren't told we had one. We don't care for these types of rooms due to noise. And noise there was. Lots of noise. Kids running in the hallways like it was a race track, people talking loudly, slamming doors, etc. If we wanted a slightly better room with more of a harbour view or a balcony with furniture we would have had to pay substantially more money. Everything seemed to be an additional cost at this hotel. Only water from a dispenser was free. Even a piece of fruit had a cost. The restaurant looked very nice & there is a wonderful patio area attached to it. However, prices were outrageous which prevented us from eating there. A small burger with no side was $20. There is no coffee shop to get a take out coffee or small meal. There are a few food & drink items at a kiosk by the desk that you pay for. There is a pathway that you can walk to Fisherman's Wharf & also to the downtown. Both were wonderful to walk on. It is a short walk to downtown as the hotel is outside of the main part. The staff were friendly & helpful. However we were told nothing about the amenities of the hotel when we checked in such as how to connect to wifi, where the pool was, that there is a sitting area outside the conference rooms, etc. It was on our bucket list to stay at this hotel for years. We finally took a big breath & decided to pay the price which in my opinion is too high for what you get. Because of that, regretfully we won't likely return.

We chose this hotel because of the price, location and free parking. Although the previous reviews were in part not good. At our arrival we were pleasantly surprised - the entrance area is very invited. The reception was very friendly, we received some tips that have proved very valuable. The room was modern, just a little small. There was a balcony with view of the empty pool. Specifically positive to mention is the bathroom. All very modern, heated mirrors and a flat shower. By the way, with the car, it is just a few minutes to the center.