Grand Hotel du Lac - Relais & Châteaux

We booked a wedding celebration lunch for eight people. At the very beginning we were told that the chef leaves at 13:00 hrs and we need to finish our lunch by then, although we informed the event organizer that the wedding ceremony timing will not allow us to arrive earlier than 13:00 hrs. Extending the timing by 30 min was not accepted, despite my offer to pay extra. So, the canapes for the champagne apero were cancelled. We managed to arrive at 12:20 hrs but this didn't make any difference to the hotel staff. They pushed on with green peas gazpacho to accompany the champagne...No offer for some canapes or at least nuts, as we had time to enjoy the champagne. The meal was substandard on all levels - presentation and quality. All was pre-cooked and of a dubious quality. The tuna tartar was not fresh and presented in a dark plate with some black bread, looking very unappetizing. The beef fillet was OK but accompanied by one semi-sautéed carrot. The cheese seemed that it consisted of leftovers from a previous party and the dessert was fit or a school cooking exercise. There was nobody to meet us upon arrival, we didn't see a singe smile and a sign of welcome. The staff were in a hurry to get rid of us. We paid for two reserved parking places, as one of the cars brought a disabled person in wheel chair. When we arrived there were no parking places reserved. We needed to maneuver the wheel chair in the rain around a smelly delivery truck, which was plugged in to charge its batteries exactly opposite the disabled lift. There was nobody from the hotel staff to help. The hotel still charge the parking fee. Absolutely appalling experience! This is not a five star hotel!!! AVOID AT ALL COST!!!

Hotel Du Lac is a gem on the shore of Lake Geneva. We were welcomed with open arms from the time we pulled in front of the hotel. The staff is courteous, knowledgeable and helpful. The rooms are comfortable with breathtaking views of the lake.

Relais & Chateaux hotels have never disappointed us and the Grand Hotel du Lac is no exception! Wonderful hotel and they upgraded us to a lakeside room with balcony—beautiful! Staff very friendly, professional and accommodating and what you would expect from a luxury hotel. Thank you for a memorable experience in Montreux!

Beautiful hotel with old fashioned standards which was a pleasure However , disappointing for a guest who has mobility issues because they do not have a completely accessible room. This could be easily sorted by installing a high level toilet and installing bars in the shower and toilet plus a full sized anti slip mat

Hotel room quality and staff service levels were excellent. Lake view room was as per the website indication. Would stay here again if visiting Vevey.

Once again a perfect stay in GHDL, even with a late arrival. Parking with the Hotel and niche breakfast at the next morning.