Cavallo Hotel Verona Est

After an exhausting day of work I stayed in this hotel about 5 minutes from the Verona Est motorway exit. Recently renovated environment with comfortable rooms, large common areas and a good offer of restaurant and bar with average prices.

I didn't want to review, but at this point I feel forced. We booked for a few days, check 21/04, check out 25/04, the first day we entered the room and I immediately went down to the reception, the room was immersed in dust, hair and fur on the beds. The very kind receptionist immediately called the housekeeper, they apologized agreeing the unacceptable conditions of the room, they gave us another room. The second room was perfectly clean, we left the hotel, and returned late in the evening, we got ready for the shower, my husband showered the children and within 2 minutes the bathroom flooded, moral of the story: in our opinion the wall was not siliconed, according to what they told us there were problems with the column. I go down to reception again, I report the matter, the very kind receptionist always tells me that at the moment the only solutions were: 1. divide ourselves into two rooms, 2. Bring enough towels to limit the flooding of the bathroom and solve the problem the next day. I choose the second option, I'm on holiday with the family and I really don't want to spend the night apart. She takes me to the room with a huge pile of towels, checks the situation and apologizes again, tells me that she would leave a note to solve the problem, apologizes again and goes back to reception. Day 22/04, before leaving I stop by reception to let them know that we were leaving and that they could come in to solve the problem without any problems, the guy at reception even thought that we had been moved to two separate rooms, I don't know what to think, we leave, while we are out they call us and tell us that unfortunately it was not possible to solve the problem in the room we had, so they moved us again, this time they give us a bigger room. We go back, there is the very kind receptionist and the maintenance man who assure me that we will have no problems in the new room, and indeed it is so. They solved the problem, we finally have a clean and functional room. 04/24 we go back to the room, the keys we have do not work, we try them several times, nothing doing, we have some bags, 2 small children, nothing doing, one of us waits at the door and the other goes down to the reception, they reactivate a card for us and we manage to get in, they had also deactivated the copy we left in the room. It is my turn to go down to the reception, the usual kind receptionist is not there, I ask for an explanation as to why the keys did not work, answer: they were deactivated by mistake, I ask: in what sense? Answer: surely the colleague made a mistake when you were moved. I avoid continuing the discussion because I am already quite annoyed, it is not possible to create such an inconvenience without even saying a simple: I'm sorry, excuse me etc, (not that it changes anything, but at least show yourself or

Soggiorno piacevolissimo, tra cura dei dettagli, cortesia, sorrisi sinceri e consigli utili e spassionati (senza interesse di lucro). - Pulizia impeccabile, fin nei punti più nascosti, es.: persino sopra allo specchio era lustro. - Personale gentilissimo, es., al bar: cortesi, sorridenti, sempre attenti alla pulizia e ai dettagli, senza mai essere frenetici. - La colazione a buffet è davvero invitante: yogurt, frutta fresca e secca, uova, pancetta, formaggi assortiti, cetrioli, carotine, dolcetti, latte di vari tipi, tè e camomilla, macchina del caffè automatica. Plus apprezzatissimo e raro: salutari bottiglie di vetro, con acqua naturale e frizzante. Tutto ben presentato e gustoso. - Ho dormito benissimo: letto comodo e stanza silenziosa, ideale per un riposo profondo. - Posizione Fermate dei mezzi pubblici a due passi: l’extraurbano proprio di fronte l’hotel, l’urbano a 4 minuti a piedi – in centro a Verona si arriva in pochi minuti. Zona dunque comodissima per visitare la città. - Camera Spaziosa e funzionale: armadi capienti, cassaforte standard, scrivania e un frigo (vuoto, quindi perfetto come minibar personalizzabile), aria condizionata molto intuitiva da dove spegnere felicemente (gusto personale). Menomale che c'era il cartellino "non disturbare", perché non scontato ma importante. Non ho trovato ciabatte, ma avevo le mie e dunque non le ho chieste. - Piccole note da migliorare Telefono interno: al numero 9 si sentiva solo una voce flebile e dall’altra parte non mi sentivano; forse bastava regolare il volume, ma ero troppo stanca per verificare. - Dimenticanza mia del pettine e, complice la stanchezza, ho perso parecchi capelli in giro: me ne scuso. - Momento simpatico Verso le 17 circa e di nuovo alle 21 circa, ho avvertito un insistente cigolio strano provenire dalla stanza superiore – segno di entusiasmo amoroso. Ma viva l’amore: fate l’amore, non la guerra! 😄 - Nel complesso un soggiorno che consiglio vivamente: cura, cordialità e comfort a due passi dal centro di Verona.

Hotel situato in una zona di Vicenza non delle piu belle anzi. Ho avuto la pessima idea di prendere la suite che è risultata rumorosa e con vetri sporchi . Il personale della reception non molto gentili anzi alquanto frettolosi. La colazione per carità è meglio andare al bar. Il ristorante dove ho avuto la sfortuna di mangiare è meglio che chiuda con prezzi estremamente elevati in rapporto al cibo che viene rifilato