Location - great. Rooms - dated, great for early 2000s, but it's been 20 years since then. TV might soon become a museum early LCD item. Clean enough, 8-9/10. Staff - hit and miss, seemed a little stressed, generally nice. Food - save your money, glorified yogurts, tasteless dishes, like you almost feel ashamed to pretend you're impressed, but... seriously, send some of your chefs incognito to Lake Louise for God's sake. Spas - nothing ground-breaking.