Monastero Sant Alberico Relais

The structure is very particular, welcoming and the staff extremely kind. You can take interesting walks in the area, but also a weekend of pure relaxation are the best for this impeccably renovated Ancient Monastery. The restaurant's cuisine offers a valid à la carte menu and the courtesy of the staff is genuine.

Unfortunately we are not there. I wanted to celebrate my partner's birthday. I booked 2 months in advance, already seen all the details even for the cake, the only surprise that worked out luckily, but everything else really disappointed me. The birthday package included: overnight stay, breakfast and dinner included with cake, couple massage and SPA €480. This was agreed. We arrived at the monastery, I was presented with a bar for the entrance where I had to enter a code that should have been sent to me by email, never arrived, and that's fine, they let us in. We had the SPA for 2 hours from 3:00 pm to 5:00 pm and then at 5:00 pm a couple massage, booked the day before because unfortunately no one had shown up (yeah if you book 2 months in advance it's a problem to make an appointment...). Ok, I'll move on to this aspect too, we enter the SPA at 4:00 pm, because in 30 minutes they make you sign papers, privacy etc... and ok... it's 5:00 pm and unfortunately an unexpected accident happens to a person who slipped in the SPA and our couple's massage is cancelled. They ask us if we want to do it for 7:00 pm, to which I also say no, since I had other intentions, like having an aperitif and relaxing and then going to dinner. At this point after the aperitif, where they don't even bring you a napkin that we then asked for, we go to dinner. I order a French wine from Burgundy, it's not available! They offer me another, ok I accept! We order and the couple next to us asked to have a wine that they no longer had twice... total embarrassment, the couple then agreed on a local wine... no comment. Food neither good nor bad, in my opinion really generous portions but nothing special. The average is €25 per dish! We go to bed and then breakfast, with frozen and reheated pastries.... come on... is this luxury? Tired of all this I go to pay, I am presented with a bill of €780 for 1 night. And I say, ok look there must be a mistake, the massage could not be done because you called the ambulance that arrived after 1 hour to assist the person who fell. "Ah sorry my colleague did not write it down", the wine was €60 and the aperitif €30, I should have paid €330 + wine + aperitif. A couple next to us (without birthday offer) with dinner and overnight stay paid the same as us, maybe less or €312, which I overheard since I was there, except that they also added dinner to my bill. Total €680! for 1 night and a non-existent service. I received the survey to fill out via email after about 2 days, so I pointed out the error, but I didn't expect a response, instead, they apologized and said, don't worry, we'll offer you €250 for the mix-up at our Monastery, or the difference you paid if you leave us the bank transfer. Look, make the bank transfer and we'll call it a day. As of today, 1 month has passed and no one has heard from me and the bank transfer never arrived. Is this luxury? Paying

Excellent for relaxing, excellent spa and very friendly staff. Peace and tranquility more than that!!! Stunning view, it seems like you have gone back in time, the new structure is very well looked after in the room, 50 inch TV, very large shower.

Beautiful monastery renovated down to the smallest detail, in the midst of uncontaminated nature, ideal for relaxing walks. The rooms are beautiful, clean and with all comforts. The staff are all young but very professional and efficient. The restaurant serves very good special dishes and breakfast It's excellent and plentiful. Highly recommended.

And the second experience at the hotel, every occasion is good to stop even just for one night 🌙 A magical place where breathing slows down and where nature is the companion of your time. Walks among the silence of the place, breakfasts pampered by the experience of staff. And restful nights in welcoming rooms🙏