H10 Palazzo Canova Reviews
H10 Palazzo Canova
Riva del Vin, 744, Venice, ItalyView Hotel Details
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1 night
H10 Palazzo Canova Guest Reviews
4.3/5
Very Good
129 review
Verified reviewsLocation4.5
Amenities4.1
Service4.3
Cleanliness4.4
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All Reviews(129)
Positive reviews(121)
Reviews with photos/video(5)
Negative reviews(8)
MAK Wing Yee
Deluxe Room
Stayed in Jun 2024
Booked for others
11 review
Very Good
Posted on Jun 20, 2024
the location is excellent. Will recommend for friends
Vancouverlife 123
Deluxe Room
Stayed in Apr 2024
Solo travelers
23 review
Outstanding
Posted on Apr 29, 2024
I love the room.
Updates, clean and quiet.
Tom
Superior Room 1 Double bed
Stayed in Aug 2023
Couples
1 review
Great
Posted on Aug 23, 2023
Great location and a great hotel. We arrived very early before check-in and was greeted by reception. All of the formalities were gone through quickly and off we went to explore. We got the a phone call later on about 40 mins before formal checkin time to say our room was ready.
The room was very nice and clean with everything you’d need. We were on the ground floor with our windows out on to the street so was probably louder than other floors and views.
Response from Property: Dea Guest, Thank you for taking the time to share your experience at H10 Palazzo Canova. We are very pleased to know that you have appreciated our establishment ande the location. For the next time, we suggest you to contact directly the reception if you do not like the room, so we will change the room as your preference. Looking forward to hosting you again very soon. Kind Regards, Michela Tassetto General Manager
PandaMania
Superior Venezia Room 1 Double bed
Stayed in Dec 2022
Couples
28 review
Amazing
Posted on Dec 4, 2022
Fantastic hotel in Venice. 1 min walk from
Rialto bridge and from the water bus stop. Service was top notch and breakfast was excellent.
Response from Property: Thanks for staying with us. We appreciate your feedback!We look forward to the pleasure of welcoming you once again to our property soon.Kindest Regards Michela TassettoGeneral Manager
Guest User
Junior Suite
Stayed in Aug 2023
Family
49 review
Amazing
Posted on Sep 22, 2023
Great location
Guest User
Superior Room 1 Double bed
Stayed in Apr 2023
Friends
1 review
Posted on Apr 5, 2023
not recommend
Response from Property: Thank you for the trust given to our hotel while choosing us for your stay in VeniceWe regret we did not cover your expectations as your review is very penalizing for us being below our quality standards.We received your review with no comments and we would like to have some more details to understand why we did not cover your expectations.We look forward to receive your news.Kindest RegardsMichela TassettoGeneral Manager
Anonymous User
Superior Room 1 Double bed
Stayed in Dec 2023
Couples
2 review
Very Good
Posted on Jan 7, 2024
Excellent location, very friendly staff, I recommend
Original TextTranslated by Google
ABBY YAO
Superior Room 1 Double bed
Stayed in Oct 2023
Friends
5 review
Posted on Oct 13, 2023
Apart from the good location, this hotel has nothing else. The service is not good and the attitude is very arrogant. The facilities and standards are not worthy of the price. For more than 3,000 yuan, you will be accommodated on the first floor. It feels the same as in the basement. The room is small, dirty and the sheets are dirty. It’s like it hasn’t been replaced, and the experience is very poor.
Original TextTranslated by Google
Response from Property: Thanks for your review and for choosing our hotel.Thank you for bringing to our attention some aspects of the services where you felt we had failed to achieve an acceptable level. Since our aim is to achieve and maintain a high standard of customer care, we are always grateful for client feedback and take your observations very seriously.As far as the room is concerned, we usually ask our guests to refer to the reception for any issue and our staff can promptly change the room or solve the issue during the stay but we did not receive any report from you. It remains the fact that you were not entirely satisfied with our services and for that, we reiterate our sincere apologies. Kindest RegardsMichela TassettoGeneral Manager
NGgege
Deluxe Room With A Partial Grand Canal View
Stayed in Jan 2024
Family
8 review
Posted on Feb 1, 2024
The front desk service is very good. I booked a room with canal view but I can only see it from the side.
Original TextTranslated by Google
Response from Property: Dear Mr. NGgege, thank you for staying with us and we are very pleased that you appreciated the hotel and our service.We are sincerly sorry to read your dissatisfaction with the view from your room, however we would like to take this opportunity to clarify that we allocate our rooms in accordance with the room category for which you can find a thorough description in our website, rooms with direct full canal views are rooms of a higher category (junior suite with canal view or suite with canal view).For a future occasion we strongly recommend you to visit our website or to contact our call center from where our agents will be able to give you all the relevant information on the hotel of your choice to make sure that you book the accommodation type that best meets your holiday needs and wishes. We hope to see you us again here.Kind regards,Michela TassettoGeneral Manager
Guest User
Superior Venezia Room 1 Double bed
Stayed in Jun 2023
Couples
21 review
Outstanding
Posted on Jun 15, 2023
The location is very good, close to the White Bridge, about 15 minutes walk from St. Mark's Square. The rooms are a bit small and recently renovated in a modern minimalist style.
Original TextTranslated by Google
Response from Property: Thanks for staying with us. We appreciate your feedback!We look forward to the pleasure of welcoming you once again to our property soon.Kindest Regards Michela TassettoGeneral Manager
Wendibai
Deluxe Room
Stayed in Jul 2023
Solo travelers
12 review
Posted on Jul 20, 2023
Good location, near the Rialto Bridge. The room is newly renovated. Poor front desk service very arrogant. Although I stayed alone, the picture of the room booked by Ctrip is different from the actual one. The hotel's explanation is the same, it feels bad, and there is no slippers and toothbrush. Breakfast service is OK, but will not live again.
Original TextTranslated by Google
Response from Property: Dear guest,We thank you for choosing our hotel.We are happy to read your words concerning the location and the breakfast.We regret reading your words and we are also very surprised because you have decided to extend your sty with us for a second night .Prior to confirmation the following night, we inform you that you could not be accommodated in the same room as it was already booked by a guest.As stated in all other online reviews, the reception service is one of our strengths.Kind regardsMichela TassettoGeneral Manager
Guest User
Deluxe Room
Stayed in Mar 2023
Family
2 review
Outstanding
Posted on Apr 28, 2023
A great hotel nothing to say ❤️
Original TextTranslated by Google
Response from Property: With pleasure we have read your comments! All the staff look forward to welcoming you back to our hotel. Please accept our best regards Michela TassettoGeneral Manager
Guest User
Superior Room 1 Double bed
Stayed in Jul 2023
Friends
6 review
Outstanding
Posted on Jul 21, 2023
The overall is good, because there is a strike, so the schedule has been advanced
Original TextTranslated by Google
Response from Property: Dear Guest, Thanks for staying with us. We appreciate your feedback! We look forward to the pleasure of welcoming you once again to our property soon. Kindest Regards Michela Tassetto General Manager
Guest User
Superior Venezia Room 1 Double bed
Stayed in Aug 2023
Family
8 review
Outstanding
Posted on Aug 14, 2023
Great location, stylish minimalist remodel.
Original TextTranslated by Google
Response from Property: Dea Guest, Thank you for taking the time to share your experience at H10 Palazzo Canova. We are very pleased to know that you have appreciated our establishment. Looking forward to hosting you again very soon. Kind Regards, Michela Tassetto General Manager
Anonymous User
Superior Venezia Room 1 Double bed
Stayed in Apr 2023
Family
9 review
Outstanding
Posted on Jun 25, 2023
The room is very big, this is the second stay.
Original TextTranslated by Google
Response from Property: Dear Guest, Thanks for staying with us. We appreciate your feedback! We look forward to the pleasure of welcoming you once again to our property soon. Kindest Regards Michela Tassetto General Manager