I was supposed to stay Friday through Monday at Hotel Erwin. I booked it a couple weeks prior. I live in the Midwest and a terrible winter storm came through and canceled all flights out for the weekend. The airfare was refunded without any issue whatsoever, but Hotel Erwin refused to refund me for the weekend despite me unable to travel there. I was even offering to rebook at an upgraded room price for a different weekend when I could fly out again; but they refused. Not only did they refuse, but they were quite rude about it and they kept handing me off to different people. Some of which said I should get a refund, but ultimately led to the assistant general manager who claimed there was nothing he could do. I travel for work often and this is the first time I’ve had a hotel refuse to refund me or rebook me due to missing a flight from a storm that is out of my control. Do yourselves a favor and if you’re traveling from a long distance, book with a different hotel.