B&B HOTEL STRASBOURG Nord Industrie

Hello, I made a reservation (***********) on trip.com On 05/11/2024. I called the reception to tell them that I would arrive late, they gave me the code for one room but for the other room the person could not give me the information for the second room. He wanted me to give him my card details to pay a second time. I said that it is not possible and that if he cannot give me the information for the second room we will cancel everything. He told me okay it is canceled. However I see that the debit of € 127.18 has been made. I demand a refund for a service that was not honored by the hotel. In addition, the person at the reception seems to be of foreign origin, we do not understand his sentences very well when he speaks, it is not very good for a hotel receptionist. Please proceed with the refund, I will notify my bank soon because I paid for a service that was not honored. Thank you.

Very good value for money hotel. The family room is functional with good optimization of space. The bedding remains very comfortable as in all of the brand's hotels. A small downside for the comfort of the pillows which do not have the usual volume of the chain's pillows and the cleanliness of the premises (presence of hairs in one of the beds, shower and taps poorly or not cleaned). But these details are offset by the host's sympathy.

Kleine kamer met douche en toilet wel Lieve medewerkers het is wel redelijk voor de prijs van de hotel

Noel dönemi olduğu için bu otele bu parayı verdiğime inanamıyorum. Bu paraya Belek’de 5 yıldızlı otelde ultra herşey dahil konaklama yapıyorsunuz ama burada izbe bir odada, şehrin çok çok dışında kalıyorsunuz. Tek iyi yani kapınızın önüne ücretsiz park edebilmeniz. 9dan sonra resepsiyonda kimse yok. Kapının girişinde self check in ile giriş yapabiliyorsunuz. Çok yakınlarında güzel bir avm var.