Guest User
July 25, 2023
Overall a nice hotel but very unfriendly. We've been there before, but there's always something that disappoints us. Customer friendliness is mainly lacking, his arrogantly literal words after booking 7 rooms (in celebration of a wedding): "If you don't take them, we will lose them anyway, so nothing else is possible." Booked through the hotel itself because booking has not yet been made. was possible (namely 6 months in advance), when we booked 1 room for 305 euros 7 days before arrival and wanted to cancel 1 room for 189 euros, cancellation was not possible, they would see if they could still sell it (never heard anything about it), yet not even that, for example, they had not been sold the room or.... You often come and have booked an additional room, then you will receive a voucher for the other room (or something). While if I had reserved via booking it could be canceled up to 2 days before arrival, saying this the answer was: "Then you should have booked via booking". WOUWWW... you would think that a hotel would be happier with a direct booking. Also in honor of the wedding, no flowers or small bottle of bubbles in the room, even though we had booked 6 rooms. When I left I paid in cash and they had no change and I said that's okay then. 30 minutes later I received a message that we had forgotten something. If we wanted this back, I had to create a shipping document myself and send it to them... even though they had just received a good 10 euros because of 'no change drawer' Location and Hotel is unique in its kind, but after 3 disappointing hospitality we will not go more.
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