Guest User
August 10, 2023
We booked to stay with family and kids for 2 days relying on reviews from TripAdvisor and Google. There were 4 staffs on the whole property and no sevice in the morning till 9 am. Repeated calls to reception room service were not answered. We went around the property 3 times but no staff was even outside their rooms before 9. Swimming pool is a joke with flies and cockroaches floating in water, inaccessible. Trashcans overflowing and stale food outside the rooms with flies. Worst experience ever. Upon confronting the staff, the property ***ager tried too woo us with free food etc. We decided to check out in 1 day scared for our safety and lack of comfort. A refund for the second day was promised but then was retracted after we left the property. Went back to reassess the 5 star reviews on TripAdvisor and Google and discovered they were all fabricated by owner staff and property ***ager. Be aware of what you'll be getting if you book at this place. Not even worth 1 star for the treatment of customers and service. Attached is proof pictures. The property ***agement might try to respond by calling this a false review but pictures don't lie.