Holiday Inn Express Paris - Velizy

Holiday Inn Express Paris - Velizy Reviews

Holiday Inn Express Paris - Velizy

51 Av. de l'Europe, Velizy-Villacoublay, 78140, FranceView Hotel Details
Holiday Inn Express Paris - Velizy
Holiday Inn Express Paris - VelizyHoliday Inn Express Paris - VelizyHoliday Inn Express Paris - Velizy
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Holiday Inn Express Paris - Velizy Guest Reviews

4/5
Very Good
37 review
Verified reviews
Location4.0
Amenities4.1
Service4.1
Cleanliness4.1
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Positive reviews(32)
Reviews with photos/video(4)
Negative reviews(5)
yasemin
Standard Twin Room
Stayed in Mar 2023
Other
2 review
1.0/5
Posted on Apr 28, 2023
I did not stay in this hotel because we have a problem with visa application. We try to cancel our booking but the hotel refused to refund the payment.
Guest User
Standard Room
Stayed in Jun 2023
Business travelers
5 review
4.0/5
Very Good
Posted on Jun 30, 2023
The location is remote and the price is cheap, but it is inconvenient to drive into the city and public transportation. It is close to the road, so it is sometimes noisy. It is close to a large supermarket, which is convenient for shopping.
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Guest User
Standard Room
Stayed in Oct 2023
Couples
2 review
4.7/5
Amazing
Posted on Oct 20, 2023
A spacious and clean hotel room. A comfortable bed and service that met my expectations. I recommend !
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Anonymous User
Standard Double Room
Stayed in Aug 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Aug 29, 2024
酒店房間不錯,攜程服務也很好
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Getaway34503906353
Stayed in May 2024
Couples
2.0/5
Posted on May 5, 2024
First of all the car park is very tight to enter and on arriving in the basement found it to be an oil and water skid pan and nearly crashed into a concrete pillar Reported the danger to desk. Answer yes they know it is an oil or petrol leak from a garage.above Surely a DANGEROUS thing Returned next day and no change again complaint, yes they know about it Third day gave up and parked on road. Very tight a d dangerous garage. The room was first night serviced without changing the sheets Second night room not serviced at all Desk staff said they had been busy. It was now 6pm and no staff Totally unacceptable I have been ihg member for 20 yrs and worse experience ever
Response from Property: Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with our parking facilities. Safety is a paramount concern for us, and we are actively addressing the issue you've reported to prevent any future occurrences. It is our aim to provide not just secure but also convenient parking for all our guests. Regarding the room service inconsistency, we offer our sincerest apologies for the oversight. Rest assured, we are reinforcing our housekeeping protocols to ensure all our guests' accommodations are serviced to our standard of excellence. Our team values the opportunity to serve you, and we fell short in this instance. We also acknowledge your disappointment with the responsiveness of our staff. We are dedicated to providing attentive and efficient service, and it is clear we have areas to improve. Your feedback as a loyal IHG member is particularly important to us, and we are grateful you brought these matters to our attention. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Warm regards, Responsable relations publiques Public relations Manager
Josgreet1
Stayed in Apr 2024
Business travelers
3.0/5
Posted on Apr 11, 2024
Stayed here on business for 3 nights. Had an average experience. I had a room facing the inner court, so not to much outside noise. Because rooms are arranged in a circe the room layout was somewhat quirky. Could not watch the tv from the bed as it was positioned under a strong angle. Not much room for storage. Breakfast was fine and th hotel offers some drinks and snacks for the evening. Surrounding area is awful. Some dining options in the Velizy shopping mall. Otherwise it’s better to get a cab to Bolongne.
Response from Property: Dear Greet, We really appreciate your feedback. We are delighted to hear that you found our breakfast to your liking and that the availability of evening snacks and drinks added convenience to your stay. It is also good to know that you could enjoy dining options at the nearby Velizy shopping mall. However, we regret to hear that the layout of your room and the positioning of the TV did not meet your expectations. Our unique room design typically adds character to the guest experience, but we understand that it may not be to everyone's taste. Moreover, we apologize for any inconvenience caused by the limited storage space in your room. We strive to provide practical accommodations and your feedback is valuable in helping us improve. We acknowledge your comments regarding the surrounding area and understand that it might not have met your expectations. For future visits, our staff would be more than happy to assist in arranging transportation to Bologne or recommend local attractions that might enhance your experience. It would be a pleasure to welcome you back. Kind regards, Responsable relations publiques Public relations Manager
Guest User
Stayed in Oct 2023
Family
5.0/5
Outstanding
Posted on Oct 1, 2023
This hotel is just a walking distance to Westfield Velizy 2 and tram/bust stops. There are nearby restaurants e.g. McDonalds. The staff are very friendly and hospitable. The room is clean, quite small for 3 of us but hey we just sleep here and spend the whole day out. Breakfast is great for me who eats light breakfast. In general, the hotel is clean and I see hardworking staff. I recommend this hotel for anyone who wants to stay in a quiet area but near to Paris and Versailles Palace.
Response from Property: Dear Nelia, We thank you for taking a moment to provide your feedback. We are delighted to hear that you enjoyed our convenient location near Westfield Velizy 2, tram/bus stops, and restaurants. It's also great to know that our friendly and hospitable staff made a positive impression on you. Furthermore, we take pride in maintaining clean rooms and are glad that you found yours to be comfortable, despite the size. Our Express Start Breakfast buffet is designed to cater to various preferences, and we're happy that it met your expectations. We hope to see you again in the future. Best wishes,
Guest User
Stayed in Sep 2023
Business travelers
4.0/5
Very Good
Posted on Sep 16, 2023
Good stay at this compact hotel with everything that I needed covered in a simple and efficient way. Room was standard holiday inn, not extravagant but had all the necessary things needed for a business overnight. The room was clean and quiet. Breakfast was mainly continental, not expansive but just what I needed. Staff really friendly and accommodating. All in all, a reliable stay.
Guest User
Stayed in Sep 2023
Other
1.0/5
Posted on Sep 11, 2023
we took a weekend to go to paris and chose the Holiday inn express Velizy hotel to stay as we didn't want to return home late, we arrived at the hotel at night and were surprised by a rude, bad-tempered receptionist who at all times expressed nervousness. we had a setback with one of the reservations, which made the receptionist more nervous and altered when talking to us, putting his finger in our face, saying that we were wasting his time, and that we were to blame for having 3 people in line waiting for service , at no time did he try to hide the unwillingness he had to see us there, he tried to argue with us and debate, but we were not exhausted, because we knew what measures should be taken. the receptionist who helped us in the morning was extremely kind and prompt, apologizing for the situation that had occurred, we left the hotel on Sunday morning extremely dissatisfied but very happy to know that there are still good people like this receptionist who was there in the morning. nous avons pris un week-end pour aller à Paris et avons choisi l'hôtel Holiday Inn Express Velizy car nous ne voulions pas rentrer tard, nous sommes arrivés à l'hôtel le soir et avons été surpris par un réceptionniste désagréable et de mauvaise humeur qui du tout parfois exprimé de la nervosité. Nous avons eu un incident avec l'une des réservations, ce qui a rendu le réceptionniste plus nerveux et a changé lorsqu'il nous a parlé, nous mettant le doigt devant le visage en disant que nous perdions son temps et que nous étions responsables d'avoir 3 personnes en file d'attente. en attente du service, à aucun moment il n'a caché son refus de nous y voir, il a essayé de discuter et de débattre avec nous, mais nous n'étions pas épuisés, car nous savions quelles mesures il fallait prendre. La réceptionniste qui nous a aidé le matin était extrêmement gentille et serviable, s'excusant de la situation qui s'était produite, nous avons quitté l'hôtel dimanche matin extrêmement insatisfaits mais très heureux de savoir qu'il y a encore de bonnes personnes comme cette réceptionniste qui était là ce matin-là .
Guest User
Stayed in Jul 2023
Family
4.0/5
Very Good
Posted on Jul 31, 2023
Very good and nice hotel located outside the center of Paris but with connection to it through Public Transportation (Tram/Bus), in brief we had a pleasant experience. The room was clean, breakfast is good with fresh options, the reception people are nice (especially Alice who provided us with advice to enjoy Paris). The neiberhood is calm, more into a business area, and we felt safe, there are few options like a mall and Pizza restaurants and Caffee.
Response from Property: Dear Youssef, We thank you for commenting on your stay. We are glad to hear that you found our hotel to be clean and comfortable, and that our location was convenient for your visit to Paris. It's great to know that you appreciated the breakfast options and the helpfulness of our team, especially Alice. We strive to provide a pleasant environment for our guests, so we're happy that you enjoyed the calm neighborhood and nearby amenities such as the mall and restaurants. We look forward to welcoming you back. Best regards,
Guest User
Stayed in Jul 2023
Other
3.0/5
Posted on Jul 17, 2023
We stayed here because it was convenient when we were visiting Versailles. We were on a road trip so were happy it had parking. The parking was under the hotel & it was tight getting in. Currently there is construction was it was slightly difficult to find the way in. We ended up missing the turn the 1st time and had to go around again. The rooms are small and have showers only but the rooms did have great working A/C. There is a McDonalds, KFC and cafe very close by. Also some shopping
Response from Property: Dear Guest, Thank you for taking the time to share your feedback about your experience at Holiday Inn Express Paris Vélizy. We are glad to know that our convenient location near Versailles and the availability of parking were helpful during your trip, however, we apologize for any difficulties you encountered while accessing the parking area due to the ongoing construction. Rest assured, we are working to improve the signage for better navigation. It's also great to hear that you appreciated the efficient air conditioning in our rooms, although we understand that the room size might not have met your expectations. Our rooms are designed to provide a comfortable stay for our guests, and we hope you found them well-equipped for your needs. We are also happy that you were able to enjoy the nearby restaurants and shopping options. We would love to have you return in the future. Best wishes,
Guest User
Stayed in Apr 2023
Other
3.0/5
Posted on Apr 23, 2023
A one night stay on our way back to the UK, and glad we weren't staying longer. Room was quite cramped with peeling veneer, wonky bedside table, loose shower fitting and no access to wi-fi. On the plus side, the location was good and surprisingly quiet, the bed comfortable, and there was a large shopping centre nearby with plenty of restaurants.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We are pleased that our convenient location was ideal for your visit. We believe a comfortable bed and a great night's sleep are high up on the list of priorities of our guests, and we are glad to see we were able to meet your expectations. We regret to hear that you found our accommodation to be below the standards expected. We understand that from time to time things do need to be replaced and refurbished and so do carry out maintenance whenever necessary. However, we have noted your comments and will be considering them. On your next visit, please don't hesitate to bring any concerns to our attention during your stay, and we will do our best to ensure an enjoyable stay. We hope that we may have the pleasure of welcoming you back in the future. Best regards, Responsable relations publiques Public relations Manager
Guest User
Stayed in Apr 2023
Other
5.0/5
Outstanding
Posted on Apr 23, 2023
Our group of four stayed here for the European Cup final. The hotel was very clean and comfortable and all the staff really helpful and courteous. The hotel is not in central Paris but suited our needs perfectly as we drove from Liverpool and there was ample free parking nearby, thus avoiding the ridiculous traffic and parking fees in central Paris. It is a 10 minute walk through the business area to the tram stop which takes you to the metro/rail connection into central Paris. There are a number of bars in the business area, we stopped for drinks after a day out sightseeing finishing off in the hotel bar. My wife and daughter felt really safe at this hotel and during the walk to and from the tram stop, all in all a very enjoyable stay at Velizy, except for the result.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback about your experience at Holiday Inn Express Paris Vélizy. We truly appreciate you choosing to stay with us. It is a pleasure to know that our team members and service met your needs and expectations. Thank you for mentioning our privileged location away from the hustle and bustle of the city centre but with good transport links. Thank you again; we hope that you will return. Best wishes, Responsable relations publiques Public relations Manager
Guest User
Stayed in Mar 2023
Other
3.0/5
Posted on Mar 26, 2023
The hotel is located in an industrial area and is a bit hard to reach due to one-way streets (due to construction?). The person at the lobby was very friendly, the room was OK and is in the latest HIE style. The WIFI does what it needs to do, the bathroom was clean and functional. Breakfast was good, with good croissants (hey, you are in France, this should be good!), and reasonable coffee. What was a disaster is the garage. They have a garage, but this one is build for mini cars. It starts with a very sharp turn that was for my car very challenging (I drive a car that is about 5 meter long and 2 wide). Next, there is a new gate that is so narrow I had to fold the outer mirrors in order to be able to pass. On top of that, the route is extremely narrow with high sidewalks that are ready to damage your alloy wheels. I don't understand new garages are still build like this. This costs the hotel one star in my rating.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback about your experience We are glad that you found your room and bathroom met your needs, and we are also pleased that you enjoyed our breakfast. However, we are sorry that you were not entirely happy with our parking and found it a little tight for the size of your vehicle. Please do let us know at the time if you require any assistance we are always available to help. Nevertheless, we have noted your comments for our consideration. Furthermore, please do contact us if you have any trouble finding us due to the one-way streets, we can always let you know the quickest and easiest way to reach us. We hope to welcome you back. Best wishes, Responsable relations publiques Public relations Manager
Guest User
Stayed in Feb 2023
Family
5.0/5
Outstanding
Posted on Feb 27, 2023
The room is super clean and big. Beds are super comfortable. Iron and hair dryer are given to you in the room. Very good quality of shampoo and body lotion are also provided to you. Breakfast is very tasty 😍 Staff are so kind and welcoming :) Thank youuuu!!!!
Response from Property: Dear Pamela, Thank you for your kind review. We are glad you enjoyed a comfortable stay and appreciated our high standards. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. It would be a pleasure to have you return on a future occasion. Best wishes, Responsable relations publiques Public relations Manager