Maxi Park Hotel & Spa

This hotel's best pints are its pools and water spas. All are nicely set up and well-maintained. There's good variety in the saunas and steam rooms, and the outdoor pool is attractive to use even in October. The room with a balcony was spacious and comfortable. It lacked a few niceties, like a good supply of water bottles in the room each day, but was big and inviting. The common spaces are odd: They are huge, dark wood rooms that seem luxurious at first glance, but the spaces are far from cozy. They seem to confuse grandeur with size. In October, with few guests, the common spaces felt very lonely. The food was not very good and we quickly found better options in Velingrad. We went for the waters and the air, and Maxi delivered on those counts.

I've just spent a 4 day break (paid for 3) at the maxi spa hotel. The first impression as we walked into the hotel was great! Beautiful decor maybe a little dated but that's not unusual in Bulgaria. We had a large room which I can't fault much as I said just dated. The 4 day break cost 1.350lv (£580) half board. They say it's 5 star and it's clearly not! 5 star prices at the bar but not the service, the waiting staff are pleasant but clearly haven't done customer service, the first thing I noticed is our food when ordered was served as it was prepared! I'd finished my food before my wife's came to the table. The food was always served luke warm, even the buffet food wasn't hot enough. I may seem pretty in my comments but if you claim 5 star then it should be! The spa facilities were ok, there were 3 pools two small ones and a large one. The only thing I can fault about that is, they say no one under 12, and there was a number of children under that. I'm not anti children but when you read the website and get something else. I also couldn't get a dressing grown to fit after many requests they were all to small. When you go for a relaxing break it all comes down to the details! If you claim a high standard and charge 5 star prices guests should get that! I may try it one more time and see if it improves if not I will go elsewhere. I enjoyed our 4 day break(the pool helped that) but it was last in the small details and collectively spoiled the experience

Maxi Velingrad used to be my favorite hotel for over 15 years, but not anymore. Very far away from 5 stars service and facilities. The hotel is outdated-dirty carpers, leaking bathroom, peeling off spa, half of the jacuzzis are not working, restaurant cutlery is disguising, etc. Avoid packages with dinner, because the dinner is monotonous and mostly some unrecognizable casseroles. The room I got this time was far away facing the warehouse and garbage bins. Receptionist called it “deluxe” and the price was higher than the advertisement. Their rooms are the same in the whole hotel, none is deluxe or standard. The spa is noisy. Despite the sign “kids under 12 not allowed “, kids are inside talking loudly and running between saunas.

Old and dirty - this hotel has nothing to do with 5 Stars. The whole furniture and carpets are old and very dirty. The indoor pools are peeling off. The fitness center is basically not functionining (treadmill and cross trainer) and water is dripping from the ceiling. We had booked the highest category room in the hotel and had to change 3 rooms due to poor quality. In the first one the bath tub was peeling off and black and moldy; in the second one the air conditioning was as loud as a helicopter and not working and in the 3rd one there were blood stains on the bedding. This is when we gave up and cancelled the booking. While helping us move in between rooms the bellboy was moaning and complaining that we shall decide on a room and not make him work more while the cleaning lady was pissed when I asked her to change the missing light bulbs in the second room and slapped the door at us. Only the receptionist was nice but helpless, the customer relationship manager not managing cusotmer relationships and the hotel manager not existent which is probably why this place is falling apart. Stay away!

Our stay was during the week. Reasonable prices for the quality offered. The spa center is unique, spacious, with plenty of opportunity for recovery and relaxation. Quiet, calm, warm. Very comfortable mattresses and pillows in the huge rooms. Good food. We would visit again. weekays, reasonable prices,

We stayed 3 nights in the hotel. Overall it was a very pleasant stay. The staff are very courteous and friendly. The food was quite good at breakfast and dinner, although a few improvements could be made. The spa was really good. I booked a couple of treatments and really enjoyed both of them. The hammam experience was better than I have had elsewhere. The therapist for both my treatments was called Bilyana and she was great! Extremely friendly and pleasant but still very professional. I would highly recommend her if you are considering having a treatment in the hotel. The only downside was that some guy (probably a staff member) was talking on the phone really loud outside the treatment room without any consideration that the serenity my therapists was creating was completely ruined by his loud and lengthy conversation. Things that could be improved: In the early mornings the cleaners were hoovering and making a lot of noise in the neighbouring rooms which meant that we couldn't sleep in - which was one of the things we were hoping to enjoy. - The carpets in section C, including in our bedroom, looked really old and dirty. - The telephone in our room did not work which meant we had to walk 3 floors down to reception if we wanted to ask something. - The TV was positioned in such a way that it could not be watched from the sofa or the bed. You could literally have to stand up in front of the TV if you wanted to watch something. - At breakfast time the fresh orange juice station was quite messy. It could help if a staff member squeezed the orange juice for the guests. Also there was pancakes only on 1 of the 3 days we were there. It would have been nice if there were pancakes every day and perhaps waffles. The worst part of the breakfast was the coffee! It was really bad and came only with added sugar. It really did not reflect well on such a nice hotel to serve such poor coffee. Really need new coffee machines and decent coffee.