Avenida 1ra entre 60 y 64, Varadero, Matanzas, 42200, CubaView Hotel Details
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Starfish Cuatro Palmas Varadero Guest Reviews
4.4/5
Very Good
50 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.4
Cleanliness4.4
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All reviews(50)
Positive reviews(47)
Reviews with photos/video(16)
Great service(4)
Awesome stay(3)
Negative reviews(3)
Guest User
Room KING SIZE BED
Stayed in Apr 2023
Couples
1 review
1.0/5
Posted on May 2, 2023
AWFUL!
THE RECEPTIONIST WAS SUPER RUDE AND NOT HELPFUL AT ALL.
THE FOOD WAS IN A VERY BAD CONDITION, FLIES EVERYWHERE AND TASTELESS.
THE DRINKS WERE JUST WATER.
THE ROOMS WERE DIRTY AND QUITE OLD AND THE DON’T CLEAN THE ROOM JUST MAKE THE BED.
MAKE A FAVOUR TO YOURSELF AND DON’T GO TO THIS PLACE
Jelani Ptah
Double or Twin Room
Stayed in May 2024
Solo travelers
1 review
4.2/5
Very Good
Posted on May 16, 2024
Had a great time
Guest User
Single Super Saver Las Palmas 1 Ad
Stayed in Jan 2024
Solo travelers
1 review
1.0/5
Posted on Jan 26, 2024
Service only for dollars. Rooms dirty, carkala roaches, no hot water. Were assigned to Las Palmas when booking, even though Quatro Palmas was booked for double. Very loud. Canteen is narrow and part of a construction site. For every favor you have to give dollars. Cocktails at the bar are terrible. Food mediocre. Beach very good.
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Cristiane
Double Or Twin Room
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 30, 2024
The hotel is wonderful, the food is fantastic, the snack bar is really fun and the staff is super attentive. I don't recommend it for women traveling alone, there is a lot of harassment from foreigners and some suspicious movements. If you are alone, be very careful.
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Yoan
Room KING SIZE BED
Stayed in May 2023
Family
1 review
4.0/5
Very Good
Posted on May 10, 2023
My experience with the reservation of this hotel has been horrible, since I reserved a type of standard room and when I arrived at the hotel reception, they assigned me the room in the economic section that is located two blocks from the facilities of the Starfish Cuatro Palmas hotel. They are like accommodations apart from the main hotel, disappointing, at the hotel in Cuba they tell me that on trip.com where I made the reservation, they are not very explicit when making the reservation, they do not give you all the details, the The door of the room that leads to the balcony, had problems closing, we had to move almost two streets to go to the hotel, where the restaurant, pool and other services were, the experience was horrible
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@Bonelly
Superior Double
Stayed in May 2023
Couples
7 review
4.2/5
Very Good
Posted on May 31, 2023
Nice place very good location and excellent service
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MendozaIsaac
Standard Room
Stayed in May 2022
Couples
1 review
4.5/5
Great
Posted on Jun 2, 2022
I really liked the location of the Hotel. The workers are very friendly. For its category, the food is fine. The beach is a few meters away. For my next trips I plan to repeat my visit to this hotel.
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susan solis solis
Standard Room
Stayed in Mar 2022
Family
1 review
5.0/5
Outstanding
Posted on Mar 13, 2022
Hotel with excellent location. Very friendly staff. wonderful food. The bar works perfect. All very well. 1000% recommended for anyone who wants to live the experience of the best resort hotel in Varadero. Go with closed eyes.
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Giuseppe G
Stayed in Nov 2024
Travel with friends
5.0/5
Outstanding
Posted on Nov 21, 2024
Overall it was perfect like always, i would say even more this year. The new staff is doing an excellent job on all points. A big shout out to David public relations any problem addressed was fixt in the hour. Thank you Senior David keep it up☝️
Response from Property: Dear guest: Thank you for taking part of your time to share your experience at Starfish Cuatro Palmas. We are very satisfied because you chose us to spend and enjoy your vacation. We will extend your comments to all our staff . Thank you so much for your positive review. We hope to see you very soon. Sincerely, General Manager.
Piotr T
Stayed in Nov 2024
Couples
5.0/5
Outstanding
Posted on Nov 20, 2024
Hotel is very clean and tidy, people arę friendly, beautifull beach-the best in Caribbean islands. Hotel is close to downtown and Cuban restaurants. Hope to come back herę again. Close to the airport with fast bus. Świning pool is very clean.
Response from Property: Dear guest: Thank you for taking part of your time to share your experience at Starfish Cuatro Palmas. We are very satisfied because you chose us to spend and enjoy your vacation. We will extend your comments to all our staff . Thank you so much for your positive review. We hope to see you very soon. Sincerely, General Manager.
Rebecca F
Stayed in Nov 2024
Family
5.0/5
Outstanding
Posted on Nov 8, 2024
Very good , nice place , Nice staff , very welcoming , good food. Nice view of the bleach , pool and bar very nice and relax . Fun gathering. I’ll be back here very fun last shortly but I had the best time here. Very much recommended! Have the fun entertainment programs
Response from Property: Dear guest: Thank you for taking part of your time to share your experience at Starfish Cuatro Palmas. We are very satisfied because you chose us to spend and enjoy your vacation. We will extend your comments to all our staff . Thank you so much for your positive review. We hope to see you very soon. Sincerely, General Manager.
Jeannette A
Stayed in Oct 2024
Couples
5.0/5
Outstanding
Posted on Oct 7, 2024
The staff is amazing, Rosie from administration Hanny front desk, all the staff from the restaurant including The Aroma and the International restaurant.The aninimation with Adiel and Ingri super helpful and joyful.They really make us feel at home.I feel like Familia when I come here.Amazing
Response from Property: Dear guest: Thank you for taking part of your time to share your experience at Starfish Cuatro Palmas. We are very satisfied because you chose us to spend and enjoy your vacation. We will extend your comments to all our staff . Thank you so much for your positive review. We hope to see you very soon. Sincerely, General Manager.
Alissa D
Stayed in Oct 2024
Travel with friends
3.0/5
Posted on Oct 6, 2024
Great location on the strip, which makes the hotel perfect for off resort exploring. The food was decent and better variety than expected with some days having less choices than others. The alcohol selection was ok. The beach was beautiful (the reason to go) and the pool was nice. Main compliant is definitely the room, located in the colonial section. I paid for a Superior Room. There was no second deadbolt (as a woman staying alone that was an issue), my shower leaked a ton, my balcony doors wouldn’t close shut, there were ants in my sink and the view from my window was a planter full of old cigarette buts. Not nice. There wasn’t even a “do not disturb sign” to put on the door. AC worked perfectly though and bed was comfy. Sheets and towels were stained. Again, it’s Cuba. I knew what I was going in for, knew the standards aren’t like other islands. So it is what it is. The ocean was perfection and that’s all that mattered to me. If you can deal with less than perfect rooms, ok food and lots of people from Quebec and Russia, this resort is fine. **if you want good food, go off the resort
Response from Property: Dear guest: We thank you for taking part of your time to share your impressions of your stay at our Hotel. We deeply regret not having met your expectations. We work every day in pursuit of the satisfaction of our customers. We apologize for the situation and hope that you give us the opportunity to improve your impressions about our hotel. Sincerely, General Manager
2023ro
Stayed in Oct 2024
Solo travelers
5.0/5
Outstanding
Posted on Oct 4, 2024
Was my first time at this hotel and i loved . Staff are wonderful , helpful , kind and very professional. Room were great . There was lots of hot water for a great shower , soft pillows , great bed , clean room all the time . Wonderful location and most importante food was delicious ! It was 10 out of 10 for me and I super recommended to everyone !! See you again on next year Starfish .......
Response from Property: Dear guest: Thank you for taking part of your time to share your experience at Starfish Cuatro Palmas. We are very satisfied because you chose us to spend and enjoy your vacation. We will extend your comments to all our staff . Thank you so much for your positive review. We hope to see you very soon. Sincerely, General Manager.
Corinna H
Stayed in Sep 2024
Couples
4.0/5
Very Good
Posted on Sep 19, 2024
We ended up picking this hotel because of its location. The location and friendly staff are the highlights of this hotel for sure! It is across three street from restaurants, shopping and bars. The bar staff in the back bar were fantastic! I really appreciated their efforts and the fact that they would go out and find different mixes etc and buy them with their own money just to please their customers. The food is typically bad. But that is to be expected. It seems to be more catered to an older crowd. Things die down early, I believe the good bar closes at midnight and the best thing to drink at the main bar is by far simply water!
Response from Property: Dear guest: Thank you for taking part of your time to share your experience at Starfish Cuatro Palmas. We are very satisfied because you chose us to spend and enjoy your vacation. We will extend your comments to all our staff . Thank you so much for your positive review. We hope to see you very soon. Sincerely, General Manager.