Lucas vescovi Fernandes
March 9, 2024
We were travelling around Cuba and decided to spend our last 2 days relaxing in a resort . After travelling for 8 hours , as soon as we arrived at the hotel, we realized that our reservation was cancelled hours before the check in.
The front desk was not helpful and refused to provide the wifi so we could connect with trip.com.
After a long stress, they offered us the wifi and trip.com was contacted and the issue “ solved”.
The check in is at 4pm, not 2pm as mentioned on the description.
The room was not well maintained with stains all over and very uncomfortable bed.
The facilities such as restaurants, pool , were “ok”.
Food was bad unfortunately and we did not enjoy , specially the breakfast.
We had also short of bread and water during our stay( we cannot blame the hotel for that”
The drinks were fine, not many options and staff only seems happy upon tipping.
The only positive thing was the beach! Amazing!
As much as we understand the Cuban economy and all how it affect the hotel, we were expecting something much better.
If you want to have a real Cuban experience, stay with the casas and not at resorts!