Vancouver West End 5-star Hotels

We really enjoyed our stay there and to our surprise, got a wonderful service on all fronts : right from delivery of our suitcases to the room, water bottles and almost everything. The rooms are spacious. The staff is courteous and tries its level best. It will be really good if the security deposit policy is improvised and staff properly trained on that. For every extension in the stay, the security deposit is charged afresh and it takes around 15-20 days to get the refund. For my stay ending 17Th July 2022, I am not sure whether I have received the refund. Would like the management to restructure the security deposit policy to a more customer friendly and transparent one. Similarly, the loyality rewards system needs improvement. Despite repeatedly telling the team, I could not get the reward points for my stay.

We decided to go to Vancouver for Christmas and new year 2023 with my family. the snow had made it extremely difficult to get to Vancouver from Atlanta Ga and to connect in Toronto. WestJet lost my wife's ticket and even though she held the ticket to the plane, they would not let her in. so we got separated. my wife found only one ticket the next day so she insisted that I go so we can be actually together on Christmas. I took all the luggage and my passport and headed on to Vancouver. after 9 hours, including a 3-hour delay on the runway, I arrived at the hotel at 3 am. I can't tell you how miserable I felt.  I was sleep deprived, hungry, and emotional as I did not have my family on Christmas Eve and ETC. Nonetheless, I was happy to arrive at the hotel, so I can take a shower and order some food. I went to check in and showed my passport and it was all good until James asked for my credit card. I took my phone out to tap for accidentals since all my cards are on my apple pay. He said I have to have the actual card if I want to sleep there tonight. I told him we have fully paid through Expedia for 9 nights and my wife has the physical cards, but she'll be here in the morning. James said it was hotel policy and I can't even be on the property anymore. i asked to speak to the manager and he yelled at me ”I am the manager”. all of a sudden two security guys show up and I was speechless. these guys did not say a word. although I felt like they felt sorry for me.  I could not believe how we got escalated this far. So after 10 minutes of trying to reason with James, he agreed to let me sleep on a two-person couch in the basement lobby. they had good couches in the main lobby. but he said I have to be under his supervision. at 6 am he woke me up and I have to get up as guests were arriving. I told him I was one of his guests and he said we'll see. The next day, the day manager said hello and heard what happened. That was literally it. they all moved on. So to be clear, we had paid in full to a Forbes 5-star hotel, and this hotel treated us like nobodies because i did not carry a physical card at the time. I understand you have policies, but whatever happened to customer service? How much damage can I do? you cant have a 25-year-old guy in a black suit run your customer service department who lacks simple principles of customer service and understands the grey in black and white policies.  Honestly, this probably falls back on corporate's lack of training and lack of recruitment of top talent. I really hope that the brand manager reads this review and does something about it. 

First of all, very clean! We loved our stay at this hotel. It is a very well-serviced hotel with nice and trained staff. The room was very comfortable, and the access to the club was so super convenient. The view of the city is just stunning. Will definitely stay here again when I come to Vancouver again. Thank you for this unforgettable experience!

The Hyatt was amazing with great service from the moment we walked in the door. We were able to leave our luggage while we waited for our room so we could explore the city. They were wonderful and cleaning our dirty towels and changing beds each day, the outdoor pool and hot tub were a welcome site after long days of walking. The only downside was the lack of restaurant access. 1 restaurant is barely open and the other is so high priced and doesn't deliver to your room. Thankfully Skip the Dishes was an option. Starbucks right in the lobby, can't go wrong with that!!

We loved this hotel. It was clean, the staff was friendly and very helpful. It is well located and walking distance to everything. There was an error from our third party booking agent, and the front staff looked into it, and called me up immediately to tell me it was rectified. Thank you.

Good! In the city center, it is very convenient to go anywhere, the living is very comfortable, the front desk is very warm, go early, help us save the luggage, and take out the map, tell us where to go. well! I just don’t know if it’s because Ctrip’s house price is cheaper than other houses, and the room is facing the ice machine. It’s a bit noisy!

It’s a bit old and more like a resort,,, not hotel,, but the location and outside view are the best!!!! Staffs are nice, too!!! Gonna come back again. See the outside view of the hotel!

Positioned in middle of downtown, walking distance to City Center and Yaletown Stations. Small hotel and the 03 room is the smallest room and facing the apartment next door directly. Need to close the curtain all day! The pub and restaurant is wonderful, staff are very nice and helpful.

The beautiful street view outside the window of the hotel, the service at the front desk is super good, especially the beautiful monica who helped me with many things, and the hotel's breakfast is also very delicious, next time I come to downtown for business, I will stay at your hotel again, thank you again!

The breakfast is good and rich, the room is big, and the scenery outside the window is also very good. The location of the hotel is in the city center, you can walk to the scenic spots, and the hygiene of the hotel is also very good!