Blue Horizon Hotel

We had a wonderful stay! Staff was friendly and professional. Our room was very clean and comfortable with an incredible view of the city. I lost my cell phone at the connected restaurant Abode, the staff went above and beyond to find my phone! Walking distance from shopping and dining. We highly recommend the Blue Horizon. Thank you for your 10/10 hospitality !

The hotel was clean and quiet. Our room with the view was fantastic. We enjoyed the Abode restaurant for breakfast each day. Impeccable service and choices tasty. The front desk was very helpful with booking a few activities and providing directions. Thank you. P. S. Centrally location for the many shops! And the Big Bus HopOn/Hop Off stopped in front throughout the day.

I’ve stayed at the Blue Horizon many times over the years, but it’s been at least four or five since my last visit. I came back hoping for that familiar comfort, but what I got instead was a hotel in steep decline. The staff barely even pretend to care. No warmth, no professionalism—just an overall sense that they want you gone as soon as possible. They crack a smile now and then, but it feels hollow. There’s no engagement, no effort, no pride in the place anymore. The restaurant used to be wonderful. I still remember their amazing pancakes with organic maple syrup—an actual highlight of the stay. That memory feels almost surreal now. What I got this time were freezer-burnt waffles that could’ve come from a drugstore next door. The food was bad, the energy worse. During breakfast, a homeless woman—visibly unclean and clearly unwell—wandered in and stared at me for an extended period while picking her nose. She was asked to leave twice by the manager but never actually did. She loitered in the lobby for nearly 45 minutes while staff just ignored her. The whole thing ruined my breakfast. Eventually I got up—taking all of my belongings with me, because I don’t trust leaving anything unattended in downtown Vancouver, especially when this hotel allows loiterers to hang around unchecked. I went to speak with the front desk about the situation. Within two minutes, the waitress came sprinting at me with the payment terminal as if I were trying to skip out on the bill. It was humiliating, accusatory, and completely unnecessary. I hadn’t said I was leaving. I had every intention of paying. Her body language made it clear she thought otherwise. It was a slap in the face. The homeless woman got treated with more courtesy than I did. Sadly, this hotel will probably meet the fate of many other older buildings in downtown Vancouver and face the wrecking ball. You simply can’t charge exorbitant rates and deliver this level of neglect and poor service. It’s over.