Fairfield Inn & Suites Valparaiso

This was a five star experience! Hotel is clean, staff is so very friendly, and location is quiet. It’s rare to have a facility make you feel so at home and have such a personal touch. I will definitely stay again next time I’m in town. Thank you so much!

Rough hotel. This place is about 10 years too late for a refresh and needs a complete overhaul, from the staff to the decor. Pool was green. Ice machine broken. Sleeper sofa was missing its mattress. Stink bugs in the room. Room smelled musty (previous guest was definitely a smoker). Soap dispenser was empty in the shower. And then the staff… As we were leaving, they were threatening to call the cops to remove an older gentleman and his paraplegic wife. He had requested (and had been granted) a late checkout when he checked in online, but they were not honoring it. They said he needed to leave immediately or they would cal the cops. This happened to us as well (not the cops…but early checkout). We were traveling for kids activities and would have loved a late checkout (and should be “guaranteed 4pm late checkout” based on Marriott status). We requested it online, but were told they could not extend past 1pm. After arguing that Marriott says we should be able to stay until 4pm, they shouted across the lobby to my wife that we now had to be out at noon (which she reiterated to me when I needed our keys reactivated at 11:30). The same issue also happened to 2 other families on the team. One of the families called Marriott (they are titanium level), and the customer service representative said there was no rational reason to deny the late checkout based on the occupancy level of the hotel. I feel bad for Marriott. I am a lifetime platinum member, and you don’t get to that without having stayed at a few hotels in your life. This was far and away the worst experience I’ve had at a Marriott ever. From top to bottom.

Staff is super friendly!! We stayed for the weekend and breakfast was amazing. Hotel is clean and smells great. The area is so easy to get around. I would tell anyone that is coming to the Valparaiso are that they should stay at the Fairfield. 5 stars

Clean, quiet, good breakfast and great staff, just what we needed for our 2 night stay to attend a wedding in the area. We had to check out early on our last day and they even went out of their way to get us some breakfast food even though it wasn't officially open yet.

We got a complimentary upgrade which was nice. You can tell some things have been updated, but not everything. The carpet looked newer. The couch was in really bad shape and dirty. The tv didn’t have Netflix, but strangely there was a large boombox in the room. I haven’t seen one of those in ages. The bed and shower were good. The room was clean for the most part, but some things were definitely worn making it feel less clean than I think it was. The breakfast was a typical Fairfield, and it was good. The staff were wonderful! We used points for our stay, because the night we stayed, the price was close to $300 which I do not think this hotel is worth. For using points, it was fine, and we had a good stay.

Front desk was helpful and cheerful. We arrived early during rain and the welcome was cheerful. The room was available and we checked in before time. Room was clean and compact a bit. Breakfast was the usual. Once we will be again in the area, we will stay again.