Rosselli AX Privilege

We recently enjoyed a wonderful stay at a lovely hotel in the heart of Valletta. Having traveled extensively around the world, I can confidently say that this hotel stands out with its exceptional service. The reception staff were incredibly friendly and welcoming, making us feel right at home!!!!!! Our room was spotless and elegantly decorated, featuring a sauna. Although it was an internal room without a window facing the main street, the ambiance was still delightful. I had booked a room only option, but I noticed they offered a fantastic selection for breakfast, which I would love to try on my next visit. Overall, I can't wait to return to Malta and this charming hotel!

We booked the Rosselli through a well known and reputable travel agent. Our stipulation for a twin room was on the booking, followed up by us on a phone call to the hotel - 'Twin room - no problem' they said. We also sent an email. On arrival despite what reception said, the room was a double. 'Must be housekeeping - nothing we can do' was reception's stance. The next day, the reason given for the failure was that people who book through a third party are difficult to get hold of!!. I interpreted this that rooms booked through a travel agent are given less priority than those booked direct. Compensation was a free drink which was denied initially as no one had made a note of it. The first room was a rather gloomy dark marble, too many gadgets, no door on the bathroom and an automatic light in the toilet that went out while you sat! The mattress protector seemed to be old and crackled as you turned over in bed. Biscuits in the room bar were an astronomical price (we only found the price list elsewhere). I am probably getting a bit nit picky here but it all added up. The hotel moved us to another room half way through and this room was excellent. On the plus side, the hotel location is very central and I couldn't fault the majority of the staff. Breakfast outside was great with friendly and helpful service. The rooftop bar was excellent (when open) and the wine talk was superb. The second room was excellent and had a complementary bottle of local wine This hotel was very expensive and it was a special occasion for us - would we stay here again? Sorry but the answer is 'No'.

First the pros- great location, very friendly and helpful staff, Herons Suite room was spotless, spacious and funky. Now the cons- room very dark and one side lamp broken. Both TV remotes flat ( we did mention to housekeeping on the first night but nothing was done ). Housekeeping very short of staff, our room was not ready by 4pm on the second day. Soap selection tray was empty. Only one loo roll. We gave our credit card details upon arrival to set up credit, asked for drinks to be put on the bill and told it wasn't possible. Extra charges for some items at breakfast which I found odd. All in all, minor details missed and could be prefect.

Spent 5 nights here in early October and loved it. It is in a great position right in the middle of lovely Valletta and close to all bars and restaurants. Rooms are great and the roof top bar is nice to chill during the day and have a drink in the evening. But what actually makes this place special is the staff. Everyone we interacted with was lovely - great service and very friendly. Special mention to Rohit and Katho who provided exceptional service and are a real asset to the hotel. We will be back !!

A lovely hotel with very friendly and helpful staff for whom nothing is too much trouble. The beds are very comfortable indeed. The hotel is steeped in history and has a lovely calm atmosphere. It is very central to ancient Valetta and a great base for exploring this wonderful city as just about everything is reachable on foot. A special mention is for the Michelin star restaurant, Under Grain, which is really excellent in every way .