FabioD137
April 30, 2024
We stayed at this hotel for the second time, after a long time, and I must say that we found it to be an improved hotel. The improvements concern the renovation of the rooms and some parts of the hotel and obviously for the new SPA area. Furthermore, the service which was already excellent has been expanded with various offers, both for those who ski and those who want to have different experiences and for free rentals of various equipment. Particular praise goes to the staff who take care of the excursions (Matthias & Patrick ) and to the guys who only take care of the sauna sessions on weekends. Both the breakfast and lunch buffets were EXCEPTIONAL. Just like the evening buffet and the à la carte dishes, the dessert buffet presented every evening by the master pastry chefs was excellent. The only sore points are the cost of the carafe of drinking water at 4.5 Euros, UNACCEPTABLE. Considering that throughout the day in all the SPA areas, as well as in all the other rooms where activities take place, there is always water, herbal teas, water and linseed infusions, etc. available. Don't tell me that the cost is linked to the source project, since firstly, it is not explained or valued anywhere, secondly this cost could easily have been managed in a different way by charging it and spreading it across other services. Finally, another sore point was the professional aufguss presented during the week at 4.00pm and 6.00pm, but they were not absolutely engaging, exciting and seemed like being at school... This is where we slipped on the banana peel... too bad because this The poor service annoyed me as well as other guests and it's a shame. This feedback to take action in this regard, because you are a great team.
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