Mayan Majesty Boutique Hotel

We loved, loved, loved this place! Want a homey type feel? This is the place. It is a very chic boutique hotel. Super cute with the sweetest staff. We escaped our large resort in Akumal to come here for 24 hours. Hopped on an extraordinarily expensive taxi to Tulum and then took the ADO all the way. Bus station is a few blocks from the hotel. The rooms are very well done, spacious, nice bathroom with hot water for showers. Great A/C and it took no time for the fridge to cool down for usage. It was super quiet and we had an amazing sleep. The customer service was spot on. They called for cabs or restaurant reservations on our behalf. The pool is cold, which is what you want when it's hot outside. We didn't try the bubble pool. The location is okay, but you will have to walk to get to the main area's of interest in Valladolid. We felt safe walking around the city, even at night and the staff told us it was safe to do so as well. If only this was by the beach, ha ha. Things to improve: have labels on the toiletries in the beautiful shower area and maybe a shower cap. Other than that, it was perfect! Wish we could get a flight straight to Valladolid, we would come back over and over.

We had such a great experience here. The staff are VERY friendly and kind. We had a lot of nice chats with the young man who worked in the afternoon at the front desk (forgot to get his name unfortunately!) Both him and another staff provided recommendations to restaurants and activities. They also arranged a taxi to take us around which was very helpful. The hotel room was clean and quite big. AC worked great which was necessary in the 40 degree heat. The pool was essential and we used it multiple times a day. Breakfast included just two complimentary choices that you selected the night before but they were good and they also had additional items if you wanted to pay extra. It’s a very small hotel so it was quiet and comfortable. It seems they are adding on as there was construction going on. The hotel is on the end of a dead end street, it’s not the most appealing area to the eyes but safety was no issue at all. Would stay here again!

This is a lovely little 6, soon to to be 8, room boutique hotel with a pool and large jacuzzi tub, very large king size suites. The concierge, housekeeping, and breakfast service is absolutely fantastic (esp. Janet and Javier). They gave us great suggestions on where to go and when and saved us a lot of hassle, steered us away from tourist traps, and informed us about amazing local offerings. Very reasonably priced especially for what you get at Mayan Majesty. ⭐️⭐️⭐️⭐️⭐️.

The hotel has a mold problem that caused me health problems immediately after I entered the room: severe allergies and difficulty breathing. I quickly went to reception and informed the receptionist of the problem, but she dismissed my complaint and did nothing. The next morning, after spending a night without being able to sleep or breathe, I reported my problem to the hotel once again. They told me there was nothing they could do, so they forced me to leave the hotel early. After first saying that they would refund me for the night, then they tried to refund only 50% of the night, which was unacceptable as I was forced to leave the hotel due to health issues. The manager, Marco, told me that they would not refund my money, and then he proceeded to act in a discriminatory way: he told me that they never had problems with their European guests, but only with the Mexican ones. He told me that this is why they preferred to rent only to foreigners and not to Mexicans, acting as if Mexicans were somehow below people from other countries. This was very offensive for someone who is married to a Mexican citizen and has lived in this beautiful country for four years. Finally, it is completely untrue that this hotel is 5 stars. In reality, it should be one or two stars. The toilet would not flush, the shower handle fell off onto my foot, and the entire hotel was in a general state of disrepair. It's embarrassing that people could come to this amazing country and think that such a low quality hotel could be rated 5 stars. This was probably the worst and lowest quality hotel I've stayed in, in my four years in Mexico. My wife and I had headaches and respiratory for two to three days after we left the hotel. If you value quality and your health, and stand against racism and discrimination, please don't stay at this hotel.

Spent 2 nights here and found ourself with a very spacious but basic room. The beds were comfortable and the shower was huge. The hotel gardens were beautiful; a peaceful view which could be appreciated from the rocking chairs outside our room or the breakfast area. The breakfast consists of corn bread, fresh fruit salad, yoghurt and cereal or a hot option and we were pleased with this. The staff were so friendly, knowledgeable and helpful, we could not have asked for better recommendations of which cenotés and restaurants to visit.

This place was by far the best place we stayed during our 9-day stay in the Yucatan. Marco and staff were very welcoming and made us feel right at home. The location is great, away from the noise but close enough to walk to great restaurants, sights, and shopping. The room was quite large and clean. Best of all, Marco, a former tour guide, provided us with the best recommendations, including cenotes that were amazing away from the large crowds. If we stayed elsewhere, we would not have discovered such sightseeing gems. We would definitely come back, unlike the other places we stayed.