Guest User
December 8, 2023
The hotel is very cute...very nice decoration details. The room is very spacious with everything you need. Super comfortable bed and pillows. Cleanliness in general good. Being a small hotel, with an unbeatable location, the reception at night does not exist. They explain how to get through with the key. Well, there is a big failure because it is not just that there is no one, it is that if the key fails to enter or the alarm goes off, as was our case, there is no one who can be reached. No telephone number to assist you in case of any eventuality. The alarm went off and all the guests went down to the reception; We searched through the papers we saw and in the end we located a telephone number who lived outside of Valencia and who is an external worker. The alarm company had no idea who it was...well...a real mess. It seems that the Casa Clarita phone is connected to the reception of another hotel, according to this worker, but no one in that hotel answered either. . After an hour and a half (from 00:00 to 01:30) the external worker (who was not on duty or anything) appeared to disconnect the alarm. The event itself is anecdotal but THEY SHOULD ALWAYS HAVE, ESSENTIAL, CONTACT TELEPHONES, FOR THOSE HOURS OF ABSENCE OF RECEPTIONISTS. This time nothing happened but it could have been something more serious.
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