Hôtel Mercure Antibes Sophia Antipolis

Good hotel in a nice area

The pics on the hotel's website do not correspond to the real thing. The rooms are just plain shabby. There are broken bathroom tiles, the furniture is very old, the carpets I'm sorry to say look disgusting. The whole thing looks like a hotel from the 70s. How can that be a 4-star hotel?

Noisy hotel. Every night there was something noisy on in the garden. Was there to work and disturbed by parties and on final night a full blown concert that went on till after midnight. This was a Thursday night not the weekend. Cannot recommend.

So firstly the good stuff, good carpark, nice reception area, quiet room, fresh water on each floor. Now where to start. This hotel is not 4 star. The items listed on the website are not in the rooms. There are No fridges, No coffee makers, No slippers, No safe and only one single chair in the rooms. There are also No drawers to put stuff in either and the TV does Not work. The staff are not very helpful either and if you complain you are ignored or told it is your fault. We were told we had not booked a four star room... I actually had to leave the hotel two days early due to not having certain amenities which meant I could not store my vital medicines properly once the hot weather came. It was hard. The pool was closed (no warning) and we were not advised we had access to the sister hotel one. The meals were ordered incorrectly and we gave up complaining (eg one of our sons ordered fries and was given mashed potato and the child dessert was charged as extra instead of included). We queried this and it was sorted but it was another thing. I have stayed in so many Mercures and Accor branded hotels over the years and this was the most disappointing. It is a shame as with a few tweaks and some staff training it is not difficult to sort these issues - one simple way would be to update the website and the amenities shown and also list as a 3 not 4 star hotel which is an accurate representation.