Hotel Tsanteleina

Really nice hotel with cosy/immaculate rooms and a great pool/sauna and steam room. I really enjoyed the breakfast selection and quality which fuels you up well for a day of skiing. Good facilities for ski storage and kind/friendly staff. Special thanks to Alizée on reception for helping to reunite me with lost property following my departure. Will definitely return soon.

On holiday for our Honeymoon the hotel made zero effort to make it special, no congratulations or drink on the house. Instead everything was an extra (e.g breakfast at £30 per head of which items were missing) No water, tea or coffee provided with the room. Unable to have a bath as it was crammed in by the radiator at one side, taps on the other. No wall holder for shower head. WC in separate room which was tiny, un-hygienic. The spa is not include in the room rate and charged at 40 extra per person. Made entered the room without knocking. And the staff were very rude, not understanding at all.

I'm not usually one to complain about hotels, but I felt so strongly about writing a review I've created a TripAdvisor account just to write this! We had read good things about the hotel on review sites and in TripAdvisor comments. We don't consider these to be accurate - we were really dissapointed with our stay and it put a dampener on our trip. The hotel is really basic for the room rate you're paying. Whilst Val is extremely expensive these days generally, there seem to a be a number of other hotels in the price range where you're getting a lot more for your money. The primary pull factor you're paying for here is the location, which is excellent (albeit can be very loud at night and in the early hours being on the centre of the main "*****"). The spa is also a standout factor and has clearly received a lot of investment. Unfortunately there are a number of negatives to this hotel which would lead us to strongly recommend looking elsewhere: - We stayed in an entry level room, which is tiny and extremely basic for the price point. The bathrooms are extremely outdated and inefficient - our shower regularly leaked everywhere. There is no bath and they are poorly designed. The room itself was so small it could barely fit our luggage. The room did not contain a kettle, coffee machine or any other similar amenities which should be (and are) included in any 4 star hotel at this price point. When asking about this we were told only the more premium rooms have kettles - there was no effort to provide us with one despite asking. This is hardly a large ask and is a basic point of most hotel rooms. - The beds are the most uncomfortable we have ever stayed in in a hotel (and we travel a lot). We also heard other guests complaining about the mattresses. They were bad enough that we considered moving hotels as we were getting no sleep / serious back issues. After a lot of complaining (which we would never usually do) the reception put us in a suite for our final night (with no assurance the bed would be any better). Whilst a reasonable gesture, the mattress was equally terrible. I can't imagine paying full price for one of these rooms - they are again very dated and poorly designed. - Whilst the food at dinner was a good standard, there was only one other cover during the night we are in the restaurant. Other restaurants at hotels / in the town were fully booked when we went. Whilst you may read this is an exceptional / much desired restaurant, the reality is that it's not. We had hoped given the price we were paying we would stay in a middle / top range hotel in Val. In fact, this was more basic than most hotels we have stayed in at much cheaper price points when skiing. The main draw is the location and the nice bar. We were really dissapointed and mostly avoided the hotel as much as we could (which isn't the worst thing on a ski holiday, but we had hoped it would be a nice place to relax!). I'd reccomend looking elsewhere at either a more ex

Loved every aspect of this hotel A brilliant find and I will be back Fabulous Spa is amazing Location is unreal - so close to the ski slopes 2 min Staff are so friendly The hotel bar is lovely too I will be booking and coming again Charmi