The Ritz-Carlton Club, Vail

After coming to the ritz annually for years, we found the service for the rooms (cleaning mainly) to be not up to par. The room temp was set to heat and our bedrooms were very warm every night. The living/dining and patio were perfect and we loved the view and our condo. Be sure to ask for a fan and a humidifier. We love Vail and the Ritz—

Expected more from a Ritz for service. Front desk is not knowledgeable. Bar is rarely attended to. I never witnessed the 5 o’clock toast and the 4 o’clock cookies were not available past 4:10. Not sure why there isn’t more provided based on occupancy. Pool is not serviced. Worst part is the screaming children. Signage says no yelling and no one maintains this or adheres. Disappointing.

This is an awesome property. Beautiful, wonderful staff, helpful front desk, and the rooms/condos/suites are perfectly appointed. We have such fun here as it's a brief walk to Lionshead where there are many shops, restaurants, etc. Drawback is there is no restaurant on sight as the bar serves drinks, but is usually closed for snack foods. They have a free whiskey tasting each night by the fire pit and often soft guitar musician on the patio until sundown.

What a wonderful experience. Started with a wonderful concierge heather, who worked with us pre arrival to make our stay exceptional. Greeted by the great valets who parked our cars and hauled our family of 8 stuff to our 3brm residence. We were then greeted by Max at the front desk, who made check-in a very pleasant experience. The property is what we expect at the Ritz. Having visited several, our expectations were quite high-we were not disappointed. The 5 o'clock toast was fun. The heated pool and hot whirlpools were beautifully appointed. Access to river walk was easy, and the mountains were gorgeous with snow and blue skies. The residence was amazing. Great beds in all rooms, fireplace, bathrooms, laundry and kitchen with all needed utensils. My family is looking forward to our next visit. If there was any suggestion we could offer..... maybe open the hot whirlpools to adults prior to 10 am? see y'all soon!

May is off-season so the rate was very very reasonable. Katie in the Coinceriege department took care of every thing pre-arrival as well as during our stay. If we needed extra coffee it arrived within two minutes of our request. Daily newspaper at our door each morning! Bell staff charged our car each night and gave great advice on our daily explorations.

Service was amazing. The concierge Ashton is the best. He treated my kids like royalty which makes any parent love the place even more. I think he made the hotel as good as it is. Without him I couldn’t say the place would’ve stood out as excellent.