Guest User
February 27, 2023
Unfortunately, we are extremely disappointed with this Van der Valk. We have been very satisfied customers of Van der Valk hotels for many years. But what we experienced in Vaals is definitely not worthy of Van der Valk. The room was not clean. The bed creaked when you looked at it. The food was not warm. The tables in the restaurant were only used at the front, which made them far too close together (as if corona does not exist). The bar area was hardly used by anyone, which was also uninviting. After our report and two e-mail reminders, we never heard anything from the hotel manager, even though this had been promised. If the management does not take responsibility, what can you expect from your staff? In short, very bad, never go there. This hotel is not worth the money.
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