Guest User
October 3, 2023
We had booked 3 nights to end our honeymoon in Kenya and were impressed by the description, pictures and reviews online however the reality was very different. The rooms were dirty, there are rusty nails hanging out of the decking, the decking next to our suite was rotten, there are holes in the roof for monkeys to come in, the bed was infested with giant ants, there were holes in the mosquito nets and the staff are hostile and unfriendly. We were told that the reason for all of the above was that the hotel is an “eco lodge” which seemed dismissive of our concerns. When we eventually decided to leave a day early due to the multitude of problems (and the way the staff reacted when we raised them) the owner could be heard over the phone to the manager threatening that we needed to “keep quiet”. This hotel is in a beautiful setting and has the raw materials to be lovely but the maintenance/cleanliness of the rooms and the customer service left a lot to be desired, especially considering the price.