Premier Inn Uttoxeter

I love that! Just 20 minutes driving away Alton towers, definitely will book again if we were spending 2 days at Alton towers resort. Very Clean room, nice staffs, close to tesco and KFC, just 3 minutes driving, and where close at 11pm, so we can still enjoy food after playing in resort.

Had a wonderful nights stay at Uttoxeter! Never disappoints! Restaurant all brand new and looking fabulous although it’s a lot smaller than the table table restaurant! My room was fresh and very clean as always! Staff were lovely! See you next year 😊

Terrible customer service. When i complained the duty Manger called the police. Unable to organise the restaurant, delays for everything. Originally we thought it was his first day but when we found out he was a manager we were shocked at his inability to do anything. Poor quality of food.

What more can you ask for from a visit. The beds were clean and comfortable , room was tidy and the staff were friendly and helpful. Breakfast was good with all you can eat for a good price. Services next door meant you could fill up or buy fast food or snacks.

Good location, and room was standard for a Premier Inn. Service in the restaurant was poor. We waited almost 1.5 hours for 3 main dishes, and 2 of the meals were missing the fries as advertised and were lmost inedible. When I raised this, I was offered dessert for free - not much use when you've done the meal deal. They closed the kitchen before our dessert order was taken. We did get dessert though. We heard at least 3 others tables complaining, with 2 families leaving and heading somewhere else to eat. Would stay here again, but eat elsewhere.

​Date of Incident/Visit: 11th August Location: Premier Inn Uttoxeter Rating (Suggested): 1/5 Stars (Due to staff failure and predatory parking) ​I visited this Premier Inn Uttoxeter location with the intention of using the electric vehicle (EV) charging facilities, and the resulting experience—specifically the staff's actions—was appalling. ​The Initial Parking Error and Staff Guarantee: ​First Entry (15 mins): I initially entered the car park and spent approximately 15 minutes attempting to operate the charging machine, which was confusing and potentially faulty. I was unable to start a charge or register my car, so I drove out. This short dwell time was immediately captured by the ANPR camera system. ​Contacting Reception: I then went inside to the reception desk. I explained my failed attempt and the receptionist gave me instructions, confirming I needed a specific app that I wasn't aware of. ​The Promise: Crucially, I mentioned the time already spent in the car park. The receptionist explicitly told me not to worry about the time already logged, assuring me that as long as I was charging, I had 90 minutes of free parking. She then added: "If there's any problem, contact us and we will sort it." ​Second Entry: Trusting this guarantee, I went back out, successfully initiated a charge (for about half an hour), and left. ​The Subsequent Breach of Trust: ​A few days later, I received a Parking Charge Notice (PCN) from the enforcement company (likely Horizon Parking) for the first 15-minute entry, as the ANPR system had flagged the initial short stay as non-compliant. ​When I contacted the hotel again, citing the promise made by the receptionist, the staff or manager I spoke to refused to honor their colleague's guarantee. I was met with complete indifference and told that the matter was "out of their hands," completely backtracking on the assurance that "we will sort it." ​Conclusion: A Warning to All Customers ​This is not just a poor service issue; it is a breach of trust. I acted on the explicit instruction and guarantee of a Premier Inn employee, which was then dismissed and denied by the hotel when I needed their promised assistance. ​Premier Inn is complicit in allowing this predatory parking enforcement to operate on its property and then actively abandons customers who are caught by it, even when their own staff are responsible for the misinformation. Potential customers should be warned: do not rely on any verbal promises from staff regarding the car park, as the hotel will not back them up. £100 FINE 🙃